My family and I stayed at this hotel in June 2024 and while the room was clean and comfortable, our experience was marred by a serious issue with the shower. The drain was severely clogged, causing water to pool and overflow, making the shower unsafe and unpleasant. Despite reporting the problem promptly, the response was slow and ineffective. The maintenance attempts failed, and the front desk staff were unresponsive and indifferent. I expected a better resolution, such as a room change or a adjustment to our bill, but received only an empty verbal apology. Overall, the poor service and unresolved issue greatly impacted our stay. I sent an email to the hotel and shared our experience but they never responded.