Note fondée sur 1 727 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Comme mentionné par d autres 1 seul coupon de boisson alors que nous étions deux dans la chambre et ce malgré mon insistance !!!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par LD, Gestion de l’hôtel
Dear SergeThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We are sorry that you were disappointed with only receiving one drinks voucher.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future. Kind regardsSarova Hotels Customer Service Team
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par LD, Gestion de l’hôtel
Dear GuestThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Please come back soon.Kind regardsSarova Hotels Customer Service Team
par un voyageur
Parfait !
Publié le 12 juill. 2024 sur HotelsExcellent hôtel que nous recommandons
Commentaires de Gestion de l’hôtel
17 juill. 2024 par LD, Gestion de l’hôtel
Dear LaurentThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Thank you for your kind comments regarding the courteous friendly staff and very good breakfast.We hope you will consider using one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
par un voyageur
Publié le 24 mai 2024 sur Expedia
Very nice and clean hotel. The staff is very nice and helpful. Breakfast is the same every morning. Pool and gym open late and close early. They should be accessible more easily to clients of the hotel.
Not alot of places to sit for dinner. We enjoyed having a small refrigerator and possibilities to make tea & coffee in the room. Very well located.
Commentaires de Gestion de l’hôtel
4 juin 2024 par LD, Gestion de l’hôtel
Dear LyneThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Belatedly, we can only apologise that you felt the hours of Aquilla were restricted.Thank you for your lovely feedback regarding the friendly, helpful service.We hope that the positive aspects of your stay out weight the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
par un voyageur
Publié le 23 mars 2024 sur Expedia
Le quartier et proximité des musées et accessibilité à pieds
Commentaires de Gestion de l’hôtel
26 mars 2024 par LD, Gestion de l’hôtel
Dear MajdaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We hope that the positive aspects of our stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
par un voyageur de Luxembourg
Publié le 5 janv. 2024 sur Expedia
Je ne recommande pas cet hôtel qui est vieux
Les chambres ont des matelas qui sont vieux
Tout est en supplément la gym le kit vanity l'eau meme Les chips sont payantes au bar quand vous prenez un cocktail
Commentaires de Gestion de l’hôtel
20 févr. 2024 par LD, Gestion de l’hôtel
Dear CyrilThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that you were disappointed with numerous aspects of your stay.Thank you for sharing your detailed and constructive comments. Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
par un voyageur
Publié le 4 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 janv. 2024 par LD, Gestion de l’hôtel
Dear MagaliThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We hope you will consider returning to us on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team
par un voyageur de Lav-Brome
Publié le 21 oct. 2023 sur Expedia
Je recommande cet hôtel près des musées. Déjeuner anglais copieux. Personnel courtois.
Commentaires de Gestion de l’hôtel
31 oct. 2023 par LD, Gestion de l’hôtel
Dear GuestThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations, which makes travelling around the capital easy. We are pleased that you enjoyed an English lunch and found the team courteous and helpful.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service
par un voyageur
Publié le 18 oct. 2023 sur Expedia
Excellent but check out at 11 is too early.
Commentaires de Gestion de l’hôtel
31 oct. 2023 par LD, Gestion de l’hôtel
Dear antigoneThank you for taking the time to review The Rembrandt Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that you had an excellent stay. It is common practice for London hotels to have a check-out time of 11am, we are sorry you thought this was too early.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service
par un voyageur
très moyen au niveau du service
Publié le 8 août 2023 sur Hotelsune déception au regard des avis précédent.
Une serveuse qui prend le téléphone sur la table du petit déjeuner pendant que je suis à coté en croyant qu'il est à quelqu'un d'autre...
Le check out compliqué sans aucune explication... nous avons failli raté notre vol à cause de cela
des concierges qui ne donnent pas la bonne adresse au taxi...
bref une somme de contrariétés bien inutiles. je ne reviendrai pas.
Commentaires de Gestion de l’hôtel
9 août 2023 par LD, Gestion de l’hôtel
Dear EricThank you for taking the time to review the hotel.It is always disappointing to receive negative feedback and we are sorry that your stay failed to meet your expectations.Belatedly, we can only apologise that so many aspects of your stay failed to meet our usually high four star standards.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
