Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 avr. 2024 sur Expedia
Hôtel très bien mais accueil horrible ! Attention, ils vous demandent à la fin du séjour un pourboire de 15£ par jour. Ne payez que si vous en avez envie car ce n'est pas obligatoire
Commentaires de Gestion de l’hôtel
2 mai 2024 par Hotel Management, Gestion de l’hôtel
Thank you for sharing your review with us. There is a discretionary daily service charge of 15.00 per day which is added to your final bill. The service charge is a payment which recognises and rewards all employees for exceeding expectations, and the entire amount is shared equally between the team. This information is shared when checking in and out. There is no obligation to pay this, and it can be removed at check out. I am sorry for any disappointment this caused, I do hope it has not deterred you from choosing to stay with us again. Warm regards, Malcolm Hendry, Managing Director.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your high rating. We hope to get the opportunity to welcome you back again soon. Warm regards, Malcolm Hendry, Managing Director.
par un voyageur
Publié le 9 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 janv. 2023 par Malcolm Hendry, Managing Director , Gestion de l’hôtel
Thank you for your rating. I am so pleased you enjoyed your stay with us! We hope to welcome you back again soon. Kind regards, Malcolm Hendry, General Manager.
par un voyageur
Thanks
Publié le 11 nov. 2022 sur HotelsSecond tome there. My room was very nice.
Great location (5min) from Victoria.
Super kind staff.
Will come back for sure
Commentaires de Gestion de l’hôtel
11 nov. 2022 par Malcolm Hendry, General Manager, Gestion de l’hôtel
Thank you for your fantastic review, my team and I are thrilled to read we will be welcoming you back!
par un voyageur
Publié le 30 sept. 2022 sur Expedia
Cet emplacement est très bien situé. Le personnel est très aimable. Cependant, l'eau de la douche s'infiltrait sous le panneau de verre de la douche et coulait sur le plancher de la salle de bain. De plus, il n'y avait pas suffisamment de papier hygiénique et a fallu s'y prendre à deux reprises pour en recevoir.
Commentaires de Gestion de l’hôtel
12 oct. 2022 par Malcolm Hendry, General Manager, Gestion de l’hôtel
Thank you for sharing your valuable feedback with us, Jean. I have shared your notes with my team for our investigations. We hope to get the opportunity to welcome you back again. My best regards, Malcolm Hendry, General Manager.
par un voyageur
Publié le 11 mars 2020 sur Expedia
Excellente location à 2 pas du Buckingham Palace.
Service incroyable !
Hôtel de grand luxe
Commentaires de Gestion de l’hôtel
17 mars 2020 par Paula, Gestion de l’hôtel
Dear Anonymous,
Thank you for taking the time to share your great review following your recent stay at the Rubens at the Palace.
I am so pleased to read that you had such a wonderful time at our Hotel. It is absolutely our pleasure to have looked after you! It is very important to us to receive such lovely comments, and I have shared your feedback with my team this afternoon. It made us all very proud!
We can’t wait to welcome you back to The Rubens at the Palace on a future visit! Thank you for staying during this trip to London.
Warm Regards
Paula Orton
Front Office Manager
par un voyageur
Publié le 2 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2020 par Paula, Gestion de l’hôtel
Dear Amel,
Thank you for taking the time to leave a review following your recent stay.
I am delighted that you had a great stay with us here at The Rubens at The Palace.
I hope we have the opportunity to welcome you back in the near future.
Warm regards
Paula Orton
Front Office Manager
par un voyageur
Great value for a fantastic hotel
Publié le 2 mars 2020 sur Hotelsfantastic place right in the middle of London
Commentaires de Gestion de l’hôtel
17 mars 2020 par Paula, Gestion de l’hôtel
Dear Anonymous,
Thank you very much for taking the time to review your recent stay with us at The Rubens at the Palace.
I am so pleased that you enjoyed your time with us at the Hotel, and appreciate you kind words. I have shared your notes with everyone this evening. My team and I are thrilled by your feedback, which brought us a lot of happiness!
It was our pleasure to have taken care of you, and I hope that we will have the opportunity to welcome you back again in the not too distant future.
Warm regards
Paula Orton
Front Office Manager
par un voyageur
Publié le 17 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2020 par Paula, Gestion de l’hôtel
Dear Anonymous,
Thank you for leaveing us a 10 out of 10 review.
I am thrilled that you had such a wonderful stay.
I hope we have the pleasure of welcoming you back to The Rubens at The Palace in the near future.
Warm regards
Paula Orton
Front Office Manager
par un voyageur
Wonderful moment there
Publié le 1 févr. 2020 sur HotelsCommentaires de Gestion de l’hôtel
1 févr. 2020 par Paula, Gestion de l’hôtel
Dear J B,
Thank you for taking the time to leave us a 10 out of 10 review.
I am thrilled that you had such a wonderful stay.
I hope we get to welcome you back to The Rubens at The Palace soon.
Warm regards
Paula Orton
Front Office Manager
