Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Harsh, Gestion de l’hôtel
Thank you so much for taking the time to share your review following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Harshdeep, Reception Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Harsh, Gestion de l’hôtel
Thank you so much for taking the time to share this wonderful review following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Harshdeep, Reception Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
First time in London and the location of the hotel was optimal. The staff was kind and very polite. I enjoyed my stay and would definetely go back.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Tony Hill, Gestion de l’hôtel
Thank you so much for taking the time to share this wonderful review following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Harsh, Gestion de l’hôtel
Dear Olivier, Thank you so much for taking the time to share this wonderful review following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,
par un voyageur
Publié le 3 août 2024 sur Expedia
Nous avons passé 10 nuits dans cet hôtel, ma fille et moi.
Le personnel était poli et l'emplacement idéal pour tout faire à pied. La grandeur de la chambre était correcte et beaucoup d'espace de rangement. Le restaurant de l'hôtel était convenable (filets de poulet et cocktails délicieux). Par contre, le service était très lent, surtout les soirs plus achalandés.
Malheureusement, il y a eu plusieurs points négatifs :
- Personne pour nous accueillir à l'accueil et nous diriger.
- 2 ascenseurs pour 8 étages, donc file d'attente interminable.
- Pas de ventilation dans la salle de bain (moisissures au plafond et chambre humide).
- Taches suspectes sur draps, matelas et serviette.
- Chambres non insonorisées (portes qui claquent, enfants qui courent, voisins qui parlent fort tard le soir).
- Moquette partout (chambre et hôtel), alors à éviter si vous avez des allergies.
Important : Impossible de payer en argent comptant, même pour un simple café.
Bref, je ne recommande pas pour un long séjour.
Commentaires de Gestion de l’hôtel
4 août 2024 par Tony Hill, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and trust that they will be followed up, as poor service is not typical of our hotel and we always endeavor to do better. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Kind regards, Tony Hill, General Manager
par un voyageur
Publié le 5 mai 2024 sur Expedia
Excellent staff and rooms
Commentaires de Gestion de l’hôtel
5 mai 2024 par Tony Hill, Gestion de l’hôtel
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager
par un voyageur
Publié le 18 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Tony Hill, General Manager, Gestion de l’hôtel
On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager
par un voyageur
Publié le 25 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2024 par Tony Hill, Gestion de l’hôtel
Dear Jean-Marc, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager
par un voyageur
Publié le 24 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 mars 2024 par Tony Hill, Gestion de l’hôtel
Dear Marie, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards, Tony Hill General Manager
par un voyageur
Large but nice hotel
Publié le 18 mars 2024 sur HotelsWell positioned hotel and yet, very calm at night. The room was spacious and nice, check-in/out very smooth. However, the breakfast service was totally disorganised: missing plates, cups, impossible to get coffee or even hot water. Quite a pity...
Commentaires de Gestion de l’hôtel
19 mars 2024 par Tony Hill, General Manager, Gestion de l’hôtel
On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us.I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London.Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony Hill
