Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un très bon séjour au sein de cet hôtel !
Publié le 30 août 2023 sur HotelsUn hôtel très joli, idéalement situé en bord de plage, très belle vue de la chambre : une chambre spacieuse, calme et propre
Commentaires de Gestion de l’hôtel
8 sept. 2023 par Customer Service, Gestion de l’hôtel
C'est ravi de savoir que vous avez apprécié l'emplacement privilégié de l'hôtel Allegria et ses vues en bord de mer. Nous sommes heureux que vous ayez apprécié l'espace et la propreté de votre chambre et que vous ayez trouvé votre séjour paisible. Nous avons hâte de vous accueillir à nouveau pour un nouveau séjour serein !
par un voyageur
Publié le 14 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2023 par Customer Service, Gestion de l’hôtel
Teresa, it's wonderful to see you had a positive stay at Allegria Hotel. We're thrilled you took the time to share your rating. Looking forward to welcoming you back for an even more exceptional stay next time. Safe travels!
par un voyageur de st-jean-sur-richelieu
Publié le 5 août 2023 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
6 août 2023 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Stephane!It's outstanding you had such a wonderful experience at Allegria Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!
par un voyageur
Publié le 6 août 2022 sur Expedia
Excelente hotel frente al mar, cómodo, limpio. Una lástima q la terraza no tenga un bar y q el bar de la mezzanina (muy animado) cierre a las 10 pm.
Mi única queja es q llamé a la recepción para q arreglaran un problema con tv, me dijeron q enviarían alguien y nunca vinieron. Lamentable falta de seriedad.
Commentaires de Gestion de l’hôtel
9 août 2022 par Customer Service, Gestion de l’hôtel
Thank you for this lovely review, Jorge!
We're thrilled to know you had such a wonderful experience at Allegria Hotel. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!
par un voyageur de SAYVILLE
Publié le 4 oct. 2024
The view was amazing and once we parked we could walk everywhere from the hotel. No need to drive.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Customer Service, Gestion de l’hôtel
Jennean, thank you so much for sharing your delightful experience at the Allegria Hotel. It's wonderful to hear that you loved the views and found the location convenient for walking around. We hope to welcome you back for another memorable stay soon!
par un voyageur
Publié le 29 août 2024 sur Expedia
Was so excited to stay here as we heard great things and it is right in front of the beach. Unfortunately, it didn’t live up to expectations or the money spent. The room was very dirty, visible stains on the carpet, sheets and even hair on the shower walls. Great for the location but felt we needed to immediately shower after we left.
Commentaires de Gestion de l’hôtel
30 août 2024 par Customer Service, Gestion de l’hôtel
Cristina, thank you for sharing your thoughts. It's great to hear that you appreciated the beachfront location, though it’s disappointing that your experience was not what you anticipated. Cleanliness is something that the team is dedicated to, and your feedback will certainly be looked into. Hopefully, there will be an opportunity to provide you with a much improved visit in the future.
par un voyageur
Double check your bill and manage expectations
Publié le 29 août 2024 sur HotelsWe come here for a girls’ trip every summer.
Last time we were here, I was double charged for the resort fee. Another time, there were squatters being evicted from the room next to our leaving piles of trash in the hallway. This time, we found random restaurant fees added to our room. I went to the front desk at 3:55pm to show them our restaurant receipts and ask for a refund for the overcharge. They said they I had to work it out with the restaurant. I headed upstairs to the restaurant. Everything seemed fine, waited for a while, then went to check what was going on. They wouldn’t issue a refund until they “investigated the extra receipts” they found. I mentioned that my friend who I was traveling with is disabled and couldn’t comfortably wait around for long. I asked if we could move it along. Nothing happened. We finally got a refund at 4:28pm. My friend complained that we had to wait around for half an hour. She was told “you didn’t wait for half an hour” instead of “sorry we made a mistake then treated you like you might be lying.” I have time stamped texts, but also, weird move for customer service.
Basically, stay here for the location and the fact that it’s handicap accessible and the only hotel on the boardwalk. Don’t expect 4 star accommodations. The bar tender was lovely and the housekeeping staff and beach hut staff were very nice. Unfortunately, after several years of “meh it’s the only hotel option” we’ll be looking into vacation rentals for next year.
Commentaires de Gestion de l’hôtel
30 août 2024 par Customer Service, Gestion de l’hôtel
Greetings. It's great to hear that you enjoy the location and find it accessible for your group's needs. The positive remarks about the bartender and the teams in housekeeping and at the beach hut are also appreciated. However, it sounds like you've experienced a few hiccups during your stays. It seems there were some unfortunate miscommunications regarding charges and response times, and we apologize for the inconvenience faced. While it's disappointing to hear you're considering other options for the future, please know that your feedback is invaluable and will be taken into consideration to improve guest experiences. Thank you for sharing your thoughts.
par un voyageur
Publié le 29 août 2024 sur Expedia
They never give me back my $2 days hotel deposit. Calling management multiple times and still waiting.
Commentaires de Gestion de l’hôtel
30 août 2024 par Customer Service, Gestion de l’hôtel
Antony, it's concerning to hear about the difficulty you've faced regarding your deposit. The team aims to address issues like this efficiently. Your ongoing challenges with the follow-up are definitely a priority for them to resolve. They truly value and appreciate your patience.
par un voyageur
Publié le 28 août 2024 sur Expedia
I come each year. The housekeeping was short staffed this time. Food was delicious. Workers were helpful.
Commentaires de Gestion de l’hôtel
30 août 2024 par Customer Service, Gestion de l’hôtel
Jeanine, thank you for your continued loyalty to Allegria Hotel. It's wonderful to hear that you enjoyed the delicious food and found our team members to be helpful. We're always working to ensure every aspect of your stay meets your expectations, and we appreciate your understanding regarding the housekeeping. Looking forward to welcoming you back next year!
par un voyageur
Publié le 27 août 2024 sur Expedia
We loved its being right on the boardwalk and beach, and it was very clean. The staff was pleasant and helpful.
One minor thing is that it would be nice to have wastebaskets in both the bathroom and bedroom
We appreciated having the coffee maker and refrigerator.
Commentaires de Gestion de l’hôtel
29 août 2024 par Customer Service, Gestion de l’hôtel
Marcia, thank you so much for the glowing review of the Allegria Hotel! It's fantastic to hear you enjoyed the location and found it convenient being right on the boardwalk and beach. Our team members will be thrilled to hear your compliments about their service. Your suggestion regarding additional wastebaskets is valued, and we're glad the coffee maker and refrigerator enhanced your stay. We look forward to welcoming you back soon!
