Note fondée sur 150 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2021
The beds were dirty. We found slippers and dirt in the sheets, when I told the front office she handed me new bedding to change myself and we paid over 300.00 a night. Will not stay here again.
Commentaires de Gestion de l’hôtel
15 sept. 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thank you for your stay. We apologize for the inconveniences you had with the stay. This is a matter of concern and not a regular feature of our hospitality. You can be sure that nothing means more to us than completely satisfying our guests. Customer satisfaction is paramount to us. Request your understanding and continued patronage.
Sincerely,
Hotel Manager
par un voyageur
Sad traveler
Publié le 19 avr. 2021 sur HotelsWe checked in on Monday April 12th. The building had a fire on the 14th, so I am waiting to hear if all of our belongings burned. I have heard from anyone. We had to cut our trip short. We were told we would get a refund for Wed night but I haven’t heard anything more about that either. Right now we are out over 2000.00 in material things. No one answers the phone when I call the establishment.
Commentaires de Gestion de l’hôtel
23 avr. 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
We are sorry for the inconvenience. I have shared your comment with management to resolve the issue.
Sincerely
Hotel Manager
par un voyageur
We were so happy with our stay
Publié le 12 avr. 2021 sur HotelsCommentaires de Gestion de l’hôtel
14 avr. 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Making you happy makes us happy! We are glad we met your expectations for the price paid, as we truly love to deliver exceptional customer service at a reasonable price to each and every guest. Your compliments serve as an encouragement to all of us! Thanks again for making our day! We look forward to your next stay.
Sincerely,
Hotel Manager
par un voyageur
Publié le 12 avr. 2021 sur Hotels
Beds were hard, tv was very clear.
Commentaires de Gestion de l’hôtel
14 avr. 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thank you so much for commenting. I'm sorry that a bed in your room slightly detracted from what would have otherwise been a great stay. We'll use this comment as we change and improve. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.
Sincerely,
Hotel Manager
par un voyageur
Publié le 9 avr. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
23 avr. 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thank you for your stay and the three stars.
From an improvement point of view, we look for specific experience sharing.
You will have a better experience next time.
Sincerely,
Hotel Manager.
par un voyageur
Publié le 8 avr. 2021 sur Expedia
Nice & quiet rooms. Clean & bright
Commentaires de Gestion de l’hôtel
14 avr. 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thank you so much for your kind words. We try to provide the best experience in town, and that seems to be a goal. I'm so pleased that you liked our hotel clean and quiet rooms. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon.
Sincerely,
Hotel Manager
par un voyageur
Publié le 30 mars 2021 sur Expedia
room was a good size and quiet but bed was hard and no pressure in shower
Commentaires de Gestion de l’hôtel
2 avr. 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thanks for your stay at our hotel and glad to know that it was a good one, but at the same time, we have noted your concern regarding bed and forwarded to the management. We will surely work on it, Please do visit us again.
Sincerely,
Hotel Manager
par un voyageur
Publié le 19 mars 2021 sur Hotels
Commentaires de Gestion de l’hôtel
23 mars 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thanks for your stay and feedback. I'm glad we could provide great service and amenities during your brief stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. It was really a privilege to have you as our guest.
Sincerely,
Hotel Manager
par un voyageur
Publié le 22 févr. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thanks for your stay and feedback. I'm sorry you didn't find the experience you were expecting with us. We take real pride in providing the best experience in the area and regret any ways in which we let you down. I hope you will give us another chance to satisfy you the next time you're in the area.
Sincerely,
Hotel Manager
par un voyageur
Publié le 18 févr. 2021 sur Hotels
This place at first glance is very creepy. Then it gets worse once you are actually there, extremely false advertising for this place. I wouldn't want to stay there even if I was given a free room.
Commentaires de Gestion de l’hôtel
19 févr. 2021 par Hotel Manager, Gestion de l’hôtel
Dear Guest,
Thanks for your comments. I'm sorry you didn't find the experience you were expecting with us. We take real pride in providing the best experience in the area and regret any ways in which we let you down. I hope you will give us another chance to satisfy you the next time you're in the area.
Sincerely,
Hotel Manager
