Note fondée sur 735 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mars 2018 sur Hotels
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Herb,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Gretchen,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Room was extremely clean! Bed and tv are huge
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Kaylee,Thank you for your wonderful feedback! We’re thrilled to hear that you found your room extremely clean and enjoyed the spacious bed and TV. Our team works hard to maintain high standards of cleanliness and comfort, so your kind words mean a lot to us.We hope to welcome you back for another great stay soon!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
It was a decent hotel for the price. I was here for several days and 2-3 of the days, there were several people outside taking and being a little loud until around 11:00PM. The room was fairly clean but they do need some new towels, the current ones are old, rough and dirty looking. Also, the hot water is limited and most of the shower was just warm. The staff was friendly and I did not use any breakfast or coffee in the lobby so I can not speak to that.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Guest Relations Management / 9037580959, Gestion de l’hôtel
Hi Joseph,Thank you for sharing your detailed feedback. We're glad to hear that you found our hotel to be a decent value and that our staff made a positive impression on you.We apologize for the noise disturbance you experienced during your stay. We are addressing this issue to ensure a more peaceful environment for all our guests. Your comments about the towels and hot water are also appreciated; we will be reviewing these areas to make necessary improvements.We’re always looking to enhance our guest experience, so your input is invaluable. If you have any additional suggestions or if there's anything specific we can address for future stays, please let us know.Thank you again for choosing our hotel. We hope to have the opportunity to serve you better on your next visit.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
I called before we booked and asked the desk clerk if the hot tub was open and working, he stated yes. The next morning we went to sit in it and it was lukewarm. The twit (female) at the front desk was rude when I came in and told her about it. Blew me off. Breakfast was almost nothing. There was a roach in the bathroom of the hotel room. I did not report it as I didn’t want to deal with the rude front desk person again. I would NEVER stay here again. I would not recommend anyone else staying there either.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Gwyndolyn,We apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we regret that the hot tub was not as expected and that you encountered issues with the front desk staff and cleanliness. Please know that we take your comments seriously and will address these matters to prevent recurrence. We strive to provide a welcoming environment for all our guests, and we are sorry that we fell short in your case. We appreciate your feedback and regret that we did not meet your expectations. Thank you for bringing these concerns to our attention.
par un voyageur
Publié le 2 août 2024 sur Expedia
very nice
Commentaires de Gestion de l’hôtel
3 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Arden,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The pool looked great, but we were not allowed to swim in it. The hotel was waiting for their permit. We had been on the road all day and my 13-year-old planned to swim to get energy out. Most other things were good. It was a clean room. The people outside had very young kids and were extremely noisy even after midnight. The breakfast was scant.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Relations Management / 037580959, Gestion de l’hôtel
Hi FrancieAnn,Thank you for taking the time to provide this detailed feedback about your recent stay. We appreciate you highlighting both the positive and negative aspects of your experience.The inability to use the pool due to the pending permit issue is understandably frustrating, especially for your 13-year-old who was hoping to swim after a long day of travel. As a hotel, we should be able to provide our guests with access to the advertised amenities, and we clearly fell short in this regard. This is an issue we will need to address and resolve as soon as possible.On a more positive note, we're pleased to hear that the room itself was clean and comfortable. Ensuring a well-maintained, spotless guest environment is a top priority for us.However, regarding the noise disturbances from other guests, particularly late at night, all guests deserve a peaceful, restful stay, and we failed to enforce our quiet hours policies effectively. This is an area we will need to improve upon.As for the limited breakfast options, providing a robust, high-quality morning meal is an important part of the hotel experience.Thank you for your honest and constructive feedback. It is invaluable in helping us identify the areas where we need to focus our efforts to enhance the overall guest experience. Please know that the issues you described do not align with the standards we strive to uphold.We would welcome the opportunity to host you again in the future, where we can demonstrate our commitment to providing a superior stay. Please let us know if there is anything we can do to make your next visit even better.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Hotel was very clean room was large losts of space
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jeffrey,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Wished the pool was accessible. Breakfast wasn't much, but what i paid for the room, i understand. The staff that i dealt with was very friendly and helpful.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Richard,Thank you for sharing your feedback. We're pleased to hear that you found our staff to be friendly and helpful, as we strive to provide exceptional service to all our guests. We regret that the pool was not accessible during your stay and understand how this may have impacted your experience. Additionally, while our breakfast offerings aim to meet a range of preferences within a value-conscious framework, your comments will help us in our ongoing efforts to improve. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
