Note fondée sur 720 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar mamie de DUBLIN
Vers l'autoroute
Publié le 15 mars 2014 sur Expedia
Pour : Les lits fermes et spacieux
Contre : Le bruit du réfrigérateur et de l'aspiration sdb qui fonctionné toute la nuit
Emplacement : Près des commodités, resto sympa,
Chambre propre mais le vis à vis était un escalier donc une chambre un peu sombre.
par un voyageur
Publié le 14 sept. 2024
The girl at the front desk was super helpful and polite.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The bed was very comfortable. Towel rack fell off the wqll upon removing towel, hair dryer didnt work, no soap or shampoo in dispensers in shower. We specifically didn't pack shampoo/soap/ hairdryer because we knew they would be supplied. Staff was friendly.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Amy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LONGVIEW and you being pleased with our friendly staff and comfortable rooms. However, you stated that the towel rack fell off the wall, the hairdryer didn't work and that there was no soap dispenser. This is truly disheartening to hear, and we sincerely apologize. Thank you again for sharing your experience. We look forward to seeing you here at Red Roof in your future travels to provide a better stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Karina, The staff at the Red Roof Inn & Suites Longview and I are delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Nice people and clean
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Deanna, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Longview. It is so rewarding to read that you were pleased with the cleanliness of the room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Claisandra,Thank you for choosing to stay at our RED ROOF INN & SUITES LONGVIEW. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Chandly, We at the RED ROOF INN & SUITES LONGVIEW are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Room was clean, did find some dirty spots in there and hotel ran out of towels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Latisha,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Longview. Despite the cleanliness of the room being to your liking, resulting in a 3/5 rating, you indicated that you were unsatisfied with the limited towels provided and the uncleanliness in some areas of the room. Please accept our sincerest apologies for the impact these issues had on your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Hotels
The elevator runs but the buttons are sketchy. Overall cleanliness was good. The room was clean. We have stayed here in the past and rhe hotel was in a lot better shape than it is now. The first floor button doesn't like to stay lit up to call the elevator so you have to hold it. The buttons on the second floor are barely hanging on and there is no doen bytton so you have to take the stairs. Not sure what the buttons on the other floor are like. If you want a breakfast with your hotel, don't go here. In our particular room, thr floor tiles were lose and the grout was missing around some of them. Needs updating.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Carl, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Longview. I am glad to read that you were pleased with the cleanliness of the room. However, you mentioned that the first floor button doesn't like to stay lit up to call the elevator so you have to hold it, the buttons on the second floor are barely hanging on and there is no down button so you have to take the stairs and the other listed concerns. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Gorin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LONGVIEW and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
