Note fondée sur 258 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
3,8 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Prison room
Publié le 27 juin 2024 sur HotelsThe room was pathetic, like a prison room, and it's with a shared bathroom !!!
The sound isolation was awful, I did hear every step and talk in the corridor.
Very good breakfast though.
For just a bit more I had a LUXURY two rooms accomodation at Funken Lodge the last time I was in Longyearbyen !!!
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Giulia, Gestion de l’hôtel
Hello Patrick, thank you for your feedback. We apologize if the room did not meet your expectations. We make it clear during booking that some rooms come with shared bathrooms and provide detailed room dimensions for transparency. We do offer larger rooms with private bathrooms for those seeking more comfort and privacy. We are glad to hear you enjoyed our very good breakfast. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay. Best wishes, Giulia, Mary Anns Hotel
par un voyageur
Publié le 7 mai 2024 sur Hotels
par un voyageur
Publié le 7 mai 2024 sur Expedia
Hotel original et vivant , il evoque la vie au Svalbard:mines, faune polaire, objets du quotidien. Restaurant aux allures de veranda beaucoup de plantes (agreable dans 1 environnement rude). La partie "chambres seules" est conviviale. Ai diné leger, soupe de poissons, avec baies et epices.excellente!
Commentaires de Gestion de l’hôtel
12 juin 2024 par Giulia, Gestion de l’hôtel
Hello Elisabeth, thank you for sharing your experience with us! We are glad that you liked the original style of our hotel and appreciated the authentic decorations. We hope to have the chance to welcome you again in the future. Best wishes, Giulia, Mary Anns Hotel
par un voyageur
Publié le 26 mars 2023 sur Expedia
Les salles communes sont superbes, les sanitaires sont propres, les chambres sont calmes et le personnel est très sympathique
Commentaires de Gestion de l’hôtel
27 mars 2023 par Giulia, Gestion de l’hôtel
Hello Bernice, we are very happy to hear that you liked the Hotel! It is very important for us to make sure that our guests had the best stay! We would love to welcome you again :) Best wishes, Giulia, Mary Anns Hotel
par un voyageur
Publié le 14 janv. 2023 sur Expedia
Z
par un voyageur
Publié le 9 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2022 par Juampe, Gestion de l’hôtel
Hello Emmanuel, So sad to see your feedback but we really hope to see you again in our hotel, we will try to do our best for giving you the best experience ever:) Arctic regards, Juampe, Mary Ann's hotel
par un voyageur
Terrible customer services
Publié le 2 avr. 2022 sur HotelsMy travel was canceled due to the operator. The hotel was not willing to make any gesture such as partial refund or even rebook a few days later. Horrible way to do business.
Commentaires de Gestion de l’hôtel
5 avr. 2022 par Mary Ann's Polarrigg Team, Gestion de l’hôtel
To who may concern:
We are sorry to hear your trip was canceled. Following the cancelation policy, personal bookings 1 - 10 pax: cancellation 0 - 7 days prior to arrival will incur a 100% charge. Therefore, your travel insurance may help in such circumstances.
Kind regards,
Mary Ann's Polarrigg Team
par un voyageur
Parfait
Publié le 14 févr. 2022 sur HotelsSéjour parfait ! Très bon accueil. Super emplacement. Magnifiques paysages au alentours.
Commentaires de Gestion de l’hôtel
16 févr. 2022 par Karolina, Gestion de l’hôtel
Thank you Lucie for your kind review.
Hope you had taken a lot of wonderful memories with you and that one day you'll come and visit us again :)
par Florian
Publié le 14 févr. 2017 sur Hotels
Super !!!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Cozy place, perfect breakfast, close to everything.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Giulia, Gestion de l’hôtel
Hello Jennie, thank you for your feedback! We are glad you found our place cozy and enjoyed the perfect breakfast. It is wonderful to hear that our location suited your needs. We hope to welcome you back soon! Best wishes, Giulia, Mary Anns Hotel
