Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,3 Service et personnel
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 avr. 2023 sur Expedia
I have to give it a 5 out of 10. As soon as we checked in they staff overwhelm you with trying to buy a time share. Obviously they don’t take NO for an answer. You would think that since we’re paying a good amount to stay at their resort they would accommodate us from the airport. Nope, they charge 160 US dollars one way!! For a family of 8. We didn’t use their shuttle service once the whole 5 days. We found a local with connections that picked us up took us to downtown and the island of Coronado for more than half of what the hotel charged. The resort automatically charges gratuity on ALL transactions weather you like the service or not. Room service food is HORRIBLE. Everything came to us cold. Asked for nachos and got tar cheese that stretched from arm’s length and broken chips. Flies everywhere, while you eat. These flies don’t care. They constantly land in your face, hair, arms ect. You can’t escape them, they follow you everywhere. You cannot use cash or pesos. You have to leave a credit card on file or pay with a card. Last rant was upon checking out the charge you a service fee for every thing. Double check your bill and ask question at check out. Now the raves. Despite the resort aimed to take all your money. The place was beautiful. The rooms are big. Everything was modern. The restaurants by the pools served great food if you can get a reservation. We tried to make dinner reservations twice and they told us it was full. Every time we walked by it appeared empty.
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Concierge Team, Gestion de l’hôtel
Thank you for taking the time to provide a review. I would like to clarify that the shuttle from the airport to the resort is a third party and they set their own prices. Regarding the resort fees charged to the room, the 5/day charge is for tipping the staff that work hard behind the scenes to in making your stay enjoyable and relaxing. We try hard to keep these fees as low as possible and is well below the what other resorts charge on average of 35-50/day. We are known for our 5-star quality food and we want to provide this to you during your stay. If at any time you are dissatisfied with the food, please bring this to our attention so we can fix it. Lastly, our restaurants don’t require a reservation except for our steakhouse which always has availability if you reserve 24 hours ahead. Our concierges are there to help you with any questions you have and provide a hassle-free stay. We hope to have you back again soon!
par un voyageur
Publié le 31 mars 2023 sur Expedia
par un voyageur de Metepec
Publié le 12 mars 2023 sur Expedia
Para nada nos gusto que anunciaban habitación vista al mar y nos dieron habitación trasera y nadie se hizo responsable
No cumple lo que exhiben
Commentaires de Gestion de l’hôtel
14 mars 2023 par Staff at Islands of Loreto Resort and Spa, Gestion de l’hôtel
Hi Mariana, we are sorry for the inconvenience you had while during your stay with us. If you would have reached out to us we would have gladly worked to get this mixup resolved. Our personal phone number was provided to you for any urgent issues that came up. I hope you were able to enjoy your trip and enjoy the beautiful beaches of Loreto.
par un voyageur
Publié le 11 janv. 2023 sur Expedia
Gorgeous resort! Loved every minute here! Very personable owners with great communication and answered all my questions leading up to my trip. They even email you a guest booklet which includes everything the resort has to offer as well as things to see and do in the town of Loreto and is a perfect roadmap to planning out your trip. Staff is top notch and take great care of you. Best vacation I ever had and will definitely be coming back. Highly recommend.
Commentaires de Gestion de l’hôtel
11 janv. 2023 par VDP at the Islands of Loreto, Gestion de l’hôtel
Thank you so much for your review! We are glad you had a great time and can’t wait to have you back!
par un voyageur
Publié le 28 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
29 nov. 2022 par VDP staff, Gestion de l’hôtel
Hi Edgar, you did not arrive for your reservation nor did you stay at the resort. We wish you could have joined us so you could leave a reliable review for the next guest. Positive guest experience, including reliable reviews, is our number one priority which we weren’t able to provide to you as you did not experience the resort.
