Ratings based on 588 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Complain
Posted Aug. 25, 2024 on HotelsI would a discount. The occupants of room 118 kept us up till 3:00 with fitting n slamming doors. We called front desk n ask to please call them They came n took them about 5 minutes to have the open the door n she took the girl away. I asked for refund n they could sice I booked Theo hotels.com
Comment from Hotel Management
Oct. 15, 2024 by Front Desk , Hotel Management
Thank you for reaching out. I apologize for the disturbance caused by noise from room 118 during your stay. I understand your request for a discount; however, since your reservation was made through Hotels.com, I recommend contacting their customer service for assistance.We appreciate your understanding and hope to welcome you back for a better experience.
by A traveller
Disappointing
Posted Aug. 12, 2024 on HotelsDisappointing on a few levels. Mainly, an unexpected charge for an early arrival (1 hour) appeared out of nowhere. I was told it was "policy". I was given the option to wait but I was tired and needed a place to rest.
It is the first time experience for me in which a hotel is putting their own greed in front of a guest's convenience. The room was ready and the right thing to do was to simply give me the access a bit early. I left 2 hours early and didn't get any reimbursement of course.
Comment from Hotel Management
Aug. 15, 2024 by Taj , Hotel Management
Dear Michael Fleisher, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your stay, particularly regarding the early check-in charge. Please allow me to explain that Fridays and Saturdays are exceptionally busy for us, and it can take longer to prepare rooms for our incoming guests. Our early check-in policy is in place to ensure that all guests receive a room that has been thoroughly cleaned and prepared. While we understand that arriving early due to fatigue or other circumstances is challenging, the policy helps us manage the flow of guests and maintain the quality of service we strive to provide. Without this policy, some guests might take advantage of early check-ins, which could disrupt our operations and affect other guests’ experiences. We genuinely regret that this policy led to any frustration on your part. I also want to mention that although our standard early check-in fee is 40, our front desk team charged you only 20 as a gesture of goodwill, understanding the fatigue you were experiencing. Our team is committed to respecting hotel policies while also being as accommodating as possible. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience. Thank you for choosing to stay with us. Best regards, Taj Front Desk Agent
by A traveller
Posted Aug. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 17, 2024 by General Manager, Hotel Management
Thank you for the wonderful review!
by A traveller
Posted Aug. 8, 2024 on Expedia
There was roaches in the bathroom . Waited more than 15 minutes in lobby for someone to check me in . Neveragain
Comment from Hotel Management
Aug. 8, 2024 by Mireya Rodriguez General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A traveller
The over look hotel 🏨 Best Western
Posted Aug. 5, 2024 on HotelsNice place love the stay quiet and very fancy my girlfriend loved 😍 it
Comment from Hotel Management
Aug. 5, 2024 by Taj , Hotel Management
Thanks so much for the kind words! We're happy to hear you enjoyed your stay and that your girlfriend loved it. It's always great to receive positive feedback.
by A traveller
July vaca
Posted Jul. 23, 2024 on HotelsIt was wonderful, staff were smazing!
Wanted to go into hot tub but didn't look too clean.
Comment from Hotel Management
Jul. 23, 2024 by Front Desk , Hotel Management
Thank you for staying at the Best Western Canoga Park Motor Inn, we hope to see you soon.
by A traveller
Posted Jul. 15, 2024 on Hotels
The food, service and room is great. But the internet in our rom is slow
Comment from Hotel Management
Jul. 22, 2024 by Front Desk , Hotel Management
Thank you for staying at the Best Western Canoga Park Motor Inn, we hope to see you soon thank you.
by A traveller
Posted Jul. 15, 2024 on Expedia
Good breakfast
Comment from Hotel Management
Jul. 22, 2024 by Front Desk , Hotel Management
Thank you for staying at the Best Western Canoga Park Motor Inn, we hope to see you soon thank you.
by A traveller
Posted Jul. 8, 2024 on Expedia
Comment from Hotel Management
Jul. 15, 2024 by Front Desk , Hotel Management
Thank you for staying at the Best Western Canoga Park Motor Inn, we hope to see you soon thank you.
by A traveller
Posted Jul. 6, 2024 on Hotels
Comment from Hotel Management
Jul. 8, 2024 by Front Desk , Hotel Management
Thank you for staying at the Best Western Canoga Park Motor Inn, we hope to see you soon thank you!
