Note fondée sur 834 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Nous avons apprécié notre séjour dans cette établissement. La situation géographique de celui-ci, sa proximité des principaux attraits d'Hollywood. Excellent rapport qualité prix.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Steve,Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay and found the location convenient to the main attractions in Hollywood. It’s wonderful that you felt you received excellent value for your money. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Patrick,Thank you for your 3/5 rating. We appreciate your feedback and are glad you chose to stay with us. We strive for excellence, and your insights are crucial for us to improve. If there were specific issues that impacted your experience, please share them with us. We are committed to enhancing our services and hope to have the opportunity to provide you with a better experience during your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
L’hôtel nous a supprimé notre réservation.
Il a fallu discuter pour récupérer une chambre.
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Jean-Luc,We apologize for the breakdown during your stay. We have noted your concerns and will investigate it entirely. Guest reviews are serious for us and thank you for your understanding.Sincerely, Hotel Management
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Hyper bien placé pour un concert au Hollywood Bowl
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Valerie,We're thrilled to hear that our hotel's location was perfect for your concert at the Hollywood Bowl! Being conveniently situated near such a renowned venue is something we take pride in, as it allows our guests to enjoy easy access to the city's cultural events and attractions. Your positive experience encourages us to continue providing exceptional service and accommodations. We look forward to hosting you again for another memorable visit!Sincerely, Hotel Manager
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Bien situé stationnement
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Iza,Thank you for your feedback. We're glad to hear that you appreciated our convenient location and parking facilities. However, it seems there is room for improvement in your overall experience. Your comments are important to us, and we will work on enhancing our services to ensure a better stay for you next time.Sincerely, Hotel Manager
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Hôtel près de hollywood bvd mais très bruyant. Trafic constant. De plus il est pas rare de retrouver un sans abris se baladant dans le parking et scrutant l'intérieur des voitures. Piscine pourrait être mieux entretenue (fond sale).
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Wybo,Thank you for sharing your feedback. We appreciate your comments about our convenient location near Hollywood Boulevard. We apologize for the noise from the traffic and any discomfort caused by the surroundings. Your concerns about the pool maintenance and security in the parking lot are taken seriously. We will address these issues promptly to ensure a safer and cleaner environment for our guests. We hope you will consider giving us another opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager
par un voyageur
Correct mais sans plus
Publié le 11 mai 2024 sur HotelsLes gros points forts de l'hôtel ce sont son emplacement et la disponibilité des parkings. L'équipe est sérieuse et accueillante. La proprete est impeccable, la literie top. Deux points à améliorer, notamment l'isolation entre chambres et avec le passage de la rue. L'autre amélioration réside dans les horaires d'ouverture du resto adjancanr à l'hôtel. 7h30 me paraît tard lorsque nous devons rejoindre une destination avec de nombreuses heures de route. Sinon okay.
Commentaires de Gestion de l’hôtel
11 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear David,Thank you for your detailed feedback! We're delighted to hear that you appreciated our hotel's location, parking availability, welcoming team, impeccable cleanliness, and comfortable bedding. Your comments regarding room insulation and restaurant opening hours are duly noted, and we'll address these areas for improvement with our team. We strive to ensure our guests have a pleasant stay, and your input helps us to achieve this goal. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager
par un voyageur
Should have slept in Santa Monica for same price
Publié le 6 mars 2023 sur HotelsEither we we’re unlucky with our room, either it’s overly pricey for a night.
Bed was extremely firm
Room door had a see trough when closed
Shower water wasn’t heating
Heater / Air conditioning was extremely noisy (at least it covers the street noise)
Only perks of this place would have been their location, but the Hollywood boulevard feels like it’s been abandoned to itself with homelessness and gift shops only. But hey, there’s free coffee and tea in the room!
But seriously, the restaurant downstairs was really tasty (and not pricey at all) and the owner was so sweet!
Commentaires de Gestion de l’hôtel
7 mars 2023 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. Your observation is paramount to us. We are sorry that you did not have a pleasant experience during your stay. We take feedback from our guests seriously and we are sorry that your room didn't have the amenities you expected. We strive to provide the best experience for our guests and we apologize that we did not meet your expectations. We appreciate your kind words about our location, restaurant and the owner. We hope that you will give us the chance to make it up to you in the future. Request your understanding and continued patronage.Sincerely,Hotel Manager
par un voyageur
Très bien situé, proche à pied bus et métro
Publié le 5 déc. 2021 sur HotelsTrès bien situé, proche à pied (10mn) d’arrêts de bus et du métro. Commerces et restaurants. Idem du walk of fame. Accueil agréable. Chambre spacieuse équipée d’un frigo, micro-ondes, TV. Si je retourne à Los Angeles, je réserverais très certainement cet hôtel. Je n’ai pas utilisé les services comme le restaurant, la piscine et le parking, mais ils sont présents.
Commentaires de Gestion de l’hôtel
7 déc. 2021 par Hotel Manager, Gestion de l’hôtel
Chère Marie,
Merci pour votre récent séjour dans notre propriété. Nous apprécions vraiment les opinions de nos clients. Offrir à nos clients la meilleure hospitalité et la meilleure expérience possible a toujours été notre mission ! Je suis heureux de lire que vous avez passé un agréable moment lors de votre séjour parmi nous. J'ai hâte de vous revoir.
Sincèrement,
Directeur de l'hôtel
par un voyageur
Publié le 5 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2022 par Hotel Manager, Gestion de l’hôtel
Dear Ikram,Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager
