Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 avr. 2024 sur Hotels
Bel Hotel.
Séjour agréable. Réception avec accueil moyen
par un voyageur
Publié le 11 mars 2024 sur Hotels
Très bon séjour dans cette hôtel j’ai beaucoup aimer !
par un voyageur de Havernas
Publié le 13 janv. 2024 sur Expedia
Hôtel calme et bien situé.
Les chambres sont spacieuses.
par un voyageur
Publié le 3 août 2023 sur Hotels
par un voyageur
Publié le 23 août 2022 sur Expedia
This hotel needs serious renovation. It is totally outdated, the furniture is in a desolate state, the hotel staff couldn’t care less, the swimming pool is very badly maintained and everything looks old and dingy in the hotel and outside. This is not the Marriott quality we are used to.
Commentaires de Gestion de l’hôtel
26 août 2022 par Jennifer, Gestion de l’hôtel
Hello,I am very sorry to hear of your experience during your recent stay at Beverly Hills Marriott.This is not the level of service we aim to deliver and I assure you, your points have been shared and will be addressed.Thank you for taking the time to leave us your feedback, as this allows us the opportunity to improve. We do hope to welcome you back soon.
par un voyageur
Great hotel
Publié le 23 sept. 2024 sur HotelsThe stay was amazing. There were no issues checking in and out. The valet parking could be not as expensive since it’s the only option available for parking.
par un voyageur de San Francisco
Publié le 22 sept. 2024 sur Expedia
The check in experience was horrible. We booked a specific room type - a room with 2 double beds. It was guaranteed and we even fully prepaid for it. Upon arrival, the lady at the front desk was very unprofessional and disrespectful, whilst trying to greet me as if I was her "buddy" and not a customer. She spewed several inappropriate things and then immediately proceeded to tell me that the hotel is out of rooms with double beds, which means my husband and I would have to a single bed with our adult son (18 yo son), all 3 ults in one bed. I told her -absolutly not! She then asked me for my BonVoy membership, took my phone into her hand to verify it and held it for too long while casually chatting with her co-workers. Then, she seemed to magically find our room, which took a while, after my husband and my son walked up to me. She called my husband a sweetheart? and gave him a beer voucher because at that point we were all pissed with our painful check in experience. When we got to the room, it was extremely noisy, which we couldn't understand why. So looking closer at the windows, we immediately saw a huge gap along the entire side of the window - a giant open unsealed gap/space fac the main noisy road! 2 completely sleepless nights later (it was like sleeping ON the streets/road) we are finally out of this awful hotel! Never again! Train your staff to be respectful and professional! Seal your wondows! And actually KEEP your customers fully prepaid guaranteed reservations!
par un voyageur
快適なステイ
Publié le 18 sept. 2024 sur Hotels出張で2泊、概ね快適でした。ロデオドライブも徒歩圏内。道路に面している部屋で明け方の車の音は気になりましたが仕方ない。
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Good place to stay
par un voyageur
Publié le 16 sept. 2024 sur Hotels
