Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel juste ok
Publié le 21 août 2023 sur HotelsMotel servant d'étape entre LA et Sequoia NP.
Service et propreté impécable mais hotel vieillo avec de nombreux soucis de maintenance (frigo en panne, clim compliquée à démarrer etc.)
Proche de l'autoroute donc assez bruyant mais ça ne nous a pas dérangé.
Un peu cher pour les prestations du coup
Commentaires de Gestion de l’hôtel
21 août 2023 par Customer Care Team, Gestion de l’hôtel
Dear Didier, we're thrilled to hear that you found our location convenient and that our service and cleanliness were impeccable during your stopover stay. While we appreciate your understanding of the older nature of our hotel, we apologize for any inconvenience caused by the noisy highway nearby, the maintenance challenges, and the price concerns. Your feedback is important to us as we continually strive to improve. Thank you for choosing us as your accommodation and for taking the time to share your experience.Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 23 août 2024 sur Expedia
??
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Amber, Thank you for your feedback. We’re sorry to hear that you were disappointed with the amenities. We are currently evaluating our offerings to ensure they meet our guests' expectations and enhance their stay. Your input helps us make improvements, and we hope to provide a more satisfying experience on your next visit.Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 18 août 2024 sur Hotels
One if iur rooms the toilet broke, but was fixed quickly, they supiled extra pillows very fast when requested. Bed was a little hard. All staff very friendly and helpful.
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Richard, We’re glad to hear that the issue with the toilet was resolved quickly and that you received extra pillows promptly. It's wonderful to know that you found our staff to be friendly and helpful. We appreciate your feedback on the bed’s comfort and will take it into consideration for future improvements. Thank you for sharing your experience, and we hope to provide an even better stay next time!Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Said, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 12 août 2024 sur Expedia
Convenient to the freeway and a short drive to Magic Mountain. Not a lot of food options nearby (or at least that we found). Would stay again.
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Ruth, thank you for choosing to stay with us and for your feedback. We're glad to hear that our location near the freeway and Magic Mountain was convenient for you. We apologize for the limited food options nearby and understand how this might have impacted your experience. We appreciate your understanding and are happy to hear that you would stay with us again. We look forward to welcoming you back to the Castaic Inn on your next visit.Best Regards, Castaic InnCustomer Care Team
par un voyageur
Bad experience
Publié le 10 août 2024 sur HotelsFirst room that was checked out to us, the bed sheets were full of hair and white stains. The AC wasnt wprking as well. They put us in a different room where the AC was actually working but the bathroom had a whole in the ceiling where the missing went. There was also ants crawling everywhere. No comforters on the beds. Family was just tired and wanted to get some rest. But its hard to recommend this to anyone.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Daniel, thank you very much for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We have informed the management about your comments, and all the issues you mentioned will be resolved with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jolene, we are happy to have hosted you and served you well at the Castaic Inn. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Upon arrival check-in was good until we asked if the pool was open after a long drive and during summer was looking forward to it and we were told that it wasn't its closed for maintenance we walked by the pool looks like its just been abandoned water was drained and dirty no intentions on reopening the pool anytime soon.There are only to 2 pillows per bed I couldn't even call the front desk thier phone was cut off so I had to walk down to the front office to ask for an extra pillow and was told they would bring up and never did but they couldn't make that accommodation. The refrigerator was off no coffee maker never seen that before. The next morning I went to ask if they had breakfast but was told they stop serving breakfast since covid Overall I would never book here again for $120 a night !
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Miguel, we appreciate you taking the time to share your experience. We're pleased to hear that check-in went smoothly, but we're deeply sorry for the disappointment regarding the pool closure and the other inconveniences you encountered. It is unacceptable that you had to walk to the front desk due to the faulty phone in the room and that your request for an extra pillow was not fulfilled. We also apologize for the lack of in-room amenities and the absence of breakfast. We will review your remarks in detail and make changes wherever possible in improving our facilities and training our staff to ensure a better experience for our future guests. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance for redemption. We'll be sure to make up for your troubles next time and give you a rewarding experience at our hotel.Best Regards, Castaic InnCustomer Care Team
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Small area for parking. Can tell it is dated. They tried to keep it clean but guests seem to be young adults that have no concerns about neighbor guests. My room had connecting room door and if it wasnt for my service dog, i would have been scared. Staff was great. Very friendly. I would stay there again. Guests being noisy is not their fault. Place is dated but they keep rooms clean as they can for its age.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Leslie, thank you for your feedback. While we're glad you found our staff friendly and our rooms clean, we apologize for the challenges you faced with parking, the dated condition of the property, and the noise from other guests. We understand your concerns, especially regarding the connecting room door. Rest assured, we are continually working to improve our facilities and ensure a comfortable stay for all our guests. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Castaic Inn.Best Regards, Castaic InnCustomer Care Team
