Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2023 sur Expedia
Secteur de Hollywood très laid
Commentaires de Gestion de l’hôtel
8 août 2023 par Customer Care Team, Gestion de l’hôtel
Hi Marc,We apologize that your experience in the Hollywood sector did not meet your expectations. We take your feedback seriously and are disappointed to hear about your concerns regarding cleanliness, staff service, and property conditions. We strive to provide a comfortable and enjoyable stay for our guests, and we're sorry we fell short in this instance. Your comments will help us improve, and we appreciate your candor. If there's anything specific you'd like to share or discuss further, please feel free to reach out to us. We hope you'll consider giving us another chance in the future to provide a better experience!Best Regards, Colony InnCustomer Care Team
par un voyageur
Publié le 6 nov. 2022 sur Expedia
Bien placé
par un voyageur
Publié le 4 oct. 2019 sur Hotels
Très peu de place pour le petit déjeuner. Peu de choix ... rien de salé ..!!
Commentaires de Gestion de l’hôtel
6 oct. 2019 par Customer Care Team, Gestion de l’hôtel
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
par un voyageur de Québec
Publié le 29 sept. 2019 sur Expedia
Vieux mais propre et bien situé près de Universal studios. Établissement tenu par une famille très gentille, courtoise et professionnelle. Je retournerais sans hésitation.
Commentaires de Gestion de l’hôtel
10 oct. 2019 par Customer Care Team, Gestion de l’hôtel
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
par un voyageur
Un bon compromis
Publié le 27 juill. 2019 sur HotelsChambre très spacieuse
Commentaires de Gestion de l’hôtel
5 août 2019 par Customer Care Team, Gestion de l’hôtel
Dear Heiarii, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
par un voyageur
Publié le 4 juill. 2019 sur Expedia
La propreté n’était pas top, la clim en panne en plein mois de juillet nous a donner du fil à retordre pour dormir. Le petit déjeuné n’était pas varié (il n’etait meme Pas possible d’avoir du cacao). En revanche le personnel était très accueillant et sympathique.
Commentaires de Gestion de l’hôtel
14 juill. 2019 par Customer Care Team, Gestion de l’hôtel
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The guy at front desk was good but i found long black hairs in bed and shower so was not happy with that
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi ROBERT,Thank you for your feedback! We're glad to hear that our front desk staff made a positive impression, but we sincerely apologize for the cleanliness issues you encountered with the long black hairs in your bed and shower. This is not the standard we strive for, and your comments will be addressed with our housekeeping team to ensure thorough cleaning practices are followed. We appreciate your understanding and hope you’ll consider giving us another chance to provide you with a better experience in the future.Best Regards, Colony InnCustomer Care Team
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Sophia,Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience you encountered during your stay. We take cleanliness and comfort seriously, and it's concerning to hear that we did not meet your expectations in these areas, as well as with our staff and property conditions. Your comments will be addressed with our team to ensure necessary improvements are made. We appreciate your insights, as they help us enhance the experience for future guests. We hope you might consider giving us another chance to provide a better stay in the future.Best Regards, Colony InnCustomer Care Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Conveniently close to theme park. Simply a place to sleep for night. Like most 2 stars bring ear plugs. Parking tight but adequate. Great text, phone & in-person communication.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Michelle,Thank you for your feedback! We’re glad you found our location convenient for the theme park and that our communication met your expectations. We understand that noise can be a concern, and we appreciate your suggestion about ear plugs. While our parking may be tight, we strive to make it adequate for our guests. We hope to welcome you back for another stay in the future!Best Regards, Colony InnCustomer Care Team
