Note fondée sur 859 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Personnel souriant mais bon quand on est 4 et que 3 serviettes de toilette, y a pas moyen d en avoir une en plus… Le ménage est fait mais légèrement, il ne faut pas être trop regardant. Le petit déjeuner… gaufres ou céréales, café ou thé. Du jus de fruit… reconstitué… ça fait le job.
Donc à prendre pour petit budget pour un stop à côté de six Flags c est pratique.
Par contre, ma caution de 100$ a été débitée, j attends son remboursement…
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Manager, Gestion de l’hôtel
Hello Bellement, We appreciate your kind words about our friendly staff. Please note that our housekeeping service is standard, and we encourage guests to reach out for any additional amenities needed. Your feedback on breakfast is noted, and we aim to provide a convenient stay for guests visiting nearby attractions. For concerns regarding your deposit, we recommend contacting management directly for assistance.
par un voyageur
Publié le 16 nov. 2023 sur Expedia
Dans l'ensemble on est satisfait comparé à notre hébergement de las Vegas (North 6)
Commentaires de Gestion de l’hôtel
18 nov. 2023 par Manager, Gestion de l’hôtel
Hello Karine,Nous sommes ravis d'apprendre que vous avez trouvé votre séjour satisfaisant en comparaison avec votre précédent hébergement à Las Vegas. Nous nous efforçons constamment de fournir un service de qualité à nos clients. Si vous avez des préoccupations spécifiques ou des suggestions pour améliorer votre expérience future, veuillez contacter notre équipe de direction. Nous espérons avoir l'occasion de vous accueillir à nouveau dans notre établissement.
par un voyageur de dixon
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello adrian, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. Your feedback is valuable to us as we strive to improve our services for all our guests.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello alfonso,We are thrilled to hear that you had a wonderful stay at our hotel. We appreciate you choosing us for your trip and hope to welcome you back soon for another enjoyable experience!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Zhaolin,We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly with any additional feedback you may have so we can address any concerns. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Bed bugs
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Aislinn,We are sorry to hear about your experience and take all feedback seriously. Our team has been informed to investigate this matter promptly. Feel free to contact our management team to discuss this further.
par un voyageur
Would not recommend
Publié le 23 sept. 2024 sur HotelsHonestly, the place was pretty disgusting inside and out. The walls, doors, floors, and furniture were covered in dirt and grime. The beds were awful. The bathroom had tons of black mold. A bit of all purpose cleaner on the doors/walls and some bleach in the bathroom every time the rooms are cleaned would go a very long way! The size of the parking spots was comical. If you had anything bigger than a sedan, you either had to take 2 spots, park in the street out front, or risk getting dents in your doors from neighboring cars. I parked my car in the lines next to another car parked in their lines and literally could not get out of my vehicle. The wifi code changes daily, so you have to go get the new code every morning. The showerhead was 5'5" tall, at best, so I hope you're not taller than that! Good things: staff was very nice. Water was hot. AC worked well. On a quiet street right off the freeway. I didn't see any bugs?
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments and will use them to improve our services and facilities. We're glad you found our staff friendly and enjoyed the hot water, efficient AC, and convenient location. Should you have any further concerns, we recommend reaching out directly to our management team for assistance.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The rooms are really in need of and update..from the walls the beds, every thing is old and dirty looking in the rooms. The bathroom tub was by far the worst. The walls are filthy, Even the front door to our room was philthy. the room just didn't look like it was clean prior to our arrival. The blankets where dinghy white with stains on them. andThe walls are paper thin, my neighbor should have just been in my room and split the bill because me and my kids Heard his whole conversation all night. parking spaces are small and close together. People do hang out all night outside the hotel. cigarette butts all over the property. We had a no smoking room upon arrival the room smelled very musty. And like smoke.. kids were very disappointed about this room so much so I checked out at 8am the next morning.No I would never stay in this hotel again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello latoya,We apologize for the disappointment you experienced during your stay. We take all feedback seriously and have shared your comments with our management team for further review. Thank you for bringing these concerns to our attention, as it helps us improve the guest experience.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Sandra,We're happy to hear you had a positive experience with us! We look forward to welcoming you back soon for another enjoyable stay.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Emeric, We appreciate you choosing our hotel for your stay! If you have any additional feedback you would like to share with us, please don't hesitate to contact us. We look forward to the opportunity to welcome you back in the future.
