Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Very nice staff. Room newly renovated and nice, comfy bed.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par AB, Gestion de l’hôtel
Dear Martin,Thank you for your kind feedback! We're thrilled to hear that you enjoyed our newly renovated room and found the bed comfortable. It’s also wonderful to know that our staff made a positive impression on you — they work hard to ensure each guest has a pleasant stay.We look forward to welcoming you back to DoubleTree by Hilton Chatsworth soon for another comfortable and enjoyable experience!Best regards, Arthur Boshnakian General Manager DoubleTree by Hilton Chatsworth
par un voyageur
Publié le 11 sept. 2024 sur Hotels
I had a good stay this trip. Staff is nice. Room was nice. Only had one issue. When I tried to use my Amazon Firestick it pops-up a splash screen, like when you try to connect a laptop to their wifi, which you have to agree to their terms before it connects to the internet. Not a problem with a laptop but on ther TV it wouldn't load the page so I called the front desk who put me in touch with tech support. They had to add my Firestick MAC address to their firewall to make it work. Took a little time but it eventually worked. Oh, maybe two issues. The wifi speed is terrible. I think I was getting about 10 to 12Mbps so you may get some buffering.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par AB, Gestion de l’hôtel
Dear Jeffrey,Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a good stay and found both the staff and room to your liking. I apologize for the inconvenience you experienced with connecting your Amazon Firestick to our network. I appreciate your patience while our tech support resolved the issue by adding the MAC address to the firewall. I understand how frustrating these technical hiccups can be, and we will review our process to see if we can simplify it for future guests.As for the Wi-Fi speed, I’m sorry to hear that it wasn’t up to standard during your stay. We are always looking for ways to improve our services, and I will address this concern with our team to ensure we provide a better internet experience for our guests.Thank you again for your feedback, and we look forward to welcoming you back to DoubleTree by Hilton Chatsworth in the future. We’ll do our best to make your next stay even better.Warm regards, Arthur Boshnakian General Manager DoubleTree by Hilton Chatsworth
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par AB, Gestion de l’hôtel
Dear Israel,Thank you for your perfect 10/10 rating! We're thrilled that you had such a great stay with us. Your rating alone means a lot to our team, and it motivates us to continue offering outstanding service.We hope to welcome you back to DoubleTree by Hilton Chatsworth soon!Warm regards, Arthur Boshnakian General Manager DoubleTree by Hilton Chatsworth
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par AB, Gestion de l’hôtel
Dear Inese,Thank you so much for your perfect 10/10 rating! We are delighted to know that you had such a positive experience with us. While we appreciate every bit of feedback, your high rating alone encourages our team to continue providing top-notch service.We look forward to welcoming you back to DoubleTree by Hilton Chatsworth in the future!Best regards, Arthur Boshnakian General Manager DoubleTree by Hilton Chatsworth
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par AB, Gestion de l’hôtel
Dear Tim,Thank you so much for your perfect 10/10 rating! We are thrilled that your stay with us was a positive experience. While we always appreciate additional comments, your rating alone speaks volumes about your satisfaction, and it motivates our team to continue delivering excellent service.We look forward to welcoming you back to DoubleTree by Hilton Chatsworth soon!Warm regards, Arthur Boshnakian General Manager DoubleTree by Hilton Chatsworth
par un voyageur
Publié le 28 août 2024 sur Hotels
The shampoo and body wash pumps in shower wee empty. The water pressure barely there. Couldn’t really take a shower properly. Also the shower water handle are all the way inside the shower so you have to step in and be blasted with cold water to turn on the shower.
So in conclusion the shower situation sucked big time. But the breakfast attendant was super nice. Only good thing to say about my stay.
Commentaires de Gestion de l’hôtel
30 août 2024 par AB, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you experienced with the shower during your stay. This is certainly not the standard of comfort and convenience we aim to provide.Your comments have been shared with our maintenance team to ensure these issues are addressed promptly.On a positive note, we're glad to hear that you had a pleasant experience with our breakfast attendant. We will be sure to pass along your kind words to them.We appreciate your feedback as it helps us to improve, and we hope you’ll consider giving us another opportunity to serve you better in the future.Warm regards,Arthur BoshnakianGeneral ManagerDoubleTree By Hilton Chatsworth
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par AB, Gestion de l’hôtel
Dear Erick,Thank you for giving us a perfect 10/10 rating! We're thrilled to know that your experience was excellent. Your high score is advantageous for our team.We look forward to welcoming you back soon!Best regards,Arthur BoshnakianGeneral ManagerDoubleTree By Hilton Chatsworth
par un voyageur
Publié le 23 août 2024 sur Expedia
everything
Commentaires de Gestion de l’hôtel
25 août 2024 par AB, Gestion de l’hôtel
Dear Hezron,Thank you for your fantastic 5/5 rating and the feedback you provided. We're thrilled that everything met your expectations during your stay!We look forward to welcoming you back for another excellent experience.Warm regards,Arthur BoshnakianGeneral ManagerDoubleTree by Hilton Chatsworth
par un voyageur
Read above
Publié le 22 août 2024 sur HotelsThe room was OK. But the service in the dinner dining room, the assistance provided to print out a document on my behalf, or when the attendant provided a free coffee when i had not time for breakfast tells me that your STAFF makes the difference.
Commentaires de Gestion de l’hôtel
25 août 2024 par AB, Gestion de l’hôtel
Dear Daniel,Thank you for taking the time to share your feedback with us. I'm glad to hear that while the room was just OK, the service provided by our team left a positive impression on you. Our team is committed to delivering exceptional service, and comments like yours inspire us to continue doing our best. We hope to welcome you back soon and provide an even better experience next time.Thank you again for choosing to stay with us.Warm regards,Arthur BoshnakianGeneral ManagerDoubleTree by Hilton Chatsworth
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par AB, Gestion de l’hôtel
Marco Antonio, Thank you so much for rewarding us with a10/10 rating, please come back and see us again!Best regards,Arthur BoshnakianGeneral Manager
