Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Very good
par un voyageur
Publié le 21 nov. 2023 sur Expedia
par un voyageur
Publié le 31 mai 2023 sur Expedia
par un voyageur
Road trip
Publié le 10 août 2022 sur HotelsParfait malgré le parking payant que nous pensions compris dans le prix de la chambre, mais on est à La! Du coup pas étonnant. Manque de serviettes, nous étions 4 et seulement 2 grandes serviettes. Il y en avait une à terre quand on est arrivé ! Bizarre. Sinon, piscine parfaite, le jacuzzi hors service, très proche de l’aéroport. Accueil du personnel parfait
Commentaires de Gestion de l’hôtel
13 août 2022 par DoubleTree by Hilton LAX - El Segundo, Gestion de l’hôtel
Dear Fabian,
Thank you for taking a moment to share your experience. We are happy to hear you found our location to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!
par un voyageur
Publié le 29 déc. 2024
The staff were helpful and friendly.
par un voyageur de VENTURA
Publié le 7 déc. 2024
Awesome location and staff
par un voyageur
Publié le 11 nov. 2024
par un voyageur
Publié le 13 oct. 2024
Na
Commentaires de Gestion de l’hôtel
18 oct. 2024 par doubletree lax, Gestion de l’hôtel
Thank you for taking a moment to share your experience. We are happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Check in was late. I asked multiple times after 4pm if my room was ready and they kept saying a few more minutes. Well at 4:40 pm I asked for a 4th time and I was told our room was still not ready. The manager told me they are not required to have rooms ready at check in time that 4pm is only the time we can check in without being charged an early check in fee but the rooms can be available at any time after 4pm. She finally said that a similar room was available just at a different floor and they will give us that room. We never asked for a specific floor so if that room was available the whole time why not give us that one since the beginning. A lot of other guests were having the same issue. I would not recommend at all since you might not get a room until hours after check in time. We talked to other guests that didn't get their room until after 5:30 pm.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par doubletree lax, Gestion de l’hôtel
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry that we did not meet your expected standards. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par doubletree lax, Gestion de l’hôtel
Thanks for taking the time to leave us your review. We are so sorry you had a 3-star review experience with us. We take our guests’ feedback seriously and would love to learn more about your room and stay. We love hearing from our guests, even if it's not all positive.
