Note fondée sur 841 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
It was ok. Bathroom was dirty
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Desiree, Thank you for your feedback. We’re glad to hear that your stay was okay, but we sincerely apologize for the cleanliness issues you encountered in the bathroom. This is not the standard we aim for, and we take your comments seriously. We will address this with our housekeeping team to ensure improvements are made. Your input is invaluable, and we hope you might consider staying with us again for a better experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Recommend
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Reception was pretty bad
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Chaitanya, Thank you so much for your feedback. We are very sorry for the service issue you encountered. We will work with our entire team to ensure our guests are warmly welcomed upon arrival and always treated courteously and respectfully. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
par un voyageur
Publié le 27 sept. 2024 sur Expedia
La señora que me hizo el Check-in súper mal educada y 0 amigable muy arrogante como pueden tener personal así en sus instalaciones? Queremos un lugar donde podamos tener un buen trato por qué no solo implica el que nos den una habitación si no que nuestra entra y salida del hotel sea buena y pueda llevar a una recomendación y visita futura pero de esta manera solo dan ganas de no volver nunca más que personas tan racistas y clasistas son aquí 0 estrellas al personal y a la asistente de la manager
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Briyi, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. We appreciate you bringing this to our attention so we can address it appropriately. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Location . Right in the middle of city of Arcadia.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Robert, We are delighted you enjoyed our convenient location and that it contributed to a smooth stay. It is always a pleasure when our guests have a seamless experience. We look forward to welcoming you back to Extended Stay America on your next visit to Arcadia!Sincerely, Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Kitchen area had roaches,
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Leonardo, Thank you for staying with us. We were disappointed to read about your experience and truly appreciate you bringing it to our attention. We adhere to strict industry standards for cleanliness and pest control and will ensure the kitchen area is thoroughly treated as a precaution. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Nice hotel. Good location. Recommend 100 percent.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
No ice machine and no big cooking pots
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michael, Thank you for staying with us and for your positive rating of Extended Stay America. We are pleased to hear you had an enjoyable overall experience. However, we apologize for any inconvenience caused by the absence of an ice machine. Our rooms feature a fully equipped kitchen with a full-size refrigerator so that our guest can make their own ice at their convenience to enhance their stay. We have also taken note of the need for your preferred size of cooking pots, and we will consider it for future provisions. Your feedback is valuable, and we look forward to welcoming you back to enhance your experience even further.Sincerely,Hotel Management
par un voyageur
Publié le 18 août 2024 sur Expedia
Loved it
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Sindy, Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management
