Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 déc. 2023 sur Hotels
voisinage bruyant, car résident permanent avec des chiens, des nuisances sonores avec une musique mise à fond, aucun respect du voisinage, autoroute à proximité...
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Hotel Management, Gestion de l’hôtel
Dear REBLE, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
par un voyageur
Super
Publié le 18 mars 2019 sur HotelsPetite chambre avec studio calme .
Seul bémol absence de ménage
Commentaires de Gestion de l’hôtel
19 mars 2019 par Hotel Management, Gestion de l’hôtel
Nicolas, thank you for sharing your concern. We are sorry you were unhappy with the size of your room and regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. Thanks again, and we hope to welcome you back soon so that we can make it up to you.
Sincerely,
Hotel Management
par un voyageur de Nice
Booking misalignement :Expedia and the hotel
Publié le 24 août 2017 sur Expedia
Pour : With my experience, I prefer not to comment
Contre : Coordination between Expedia and the hotel. And not having the client being the victim of the misunderstanding.
Emplacement : No comment
I booked a room with 2 beds and we got a room with one bed. Consequence, my kids slept on the floor. This is unacceptable. The only reason given is that there was a misunderstanding between Expedia and Extended Stay America Los Angeles - Monrovia.
I DON'T CARE if there is a problem between Expedia and this hotel !!!
I am the client. I paid for a room with 2 beds and received a confirmation from Expedia.
Commentaires de Gestion de l’hôtel
26 août 2017 par General Manager , Gestion de l’hôtel
I sincerely apologize for not providing you the room of your choice. We understand your frustration and regret the inconvenience it caused. we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you and your family will give us an opportunity to make this up to you on a future stay.
Sincerely,
General Manager
Recommandé
pour Tout le mondepar un voyageur de paris
Quatier calme
Publié le 23 juin 2017 sur ExpediaSitué dans un quartier calme
Ensemble correct
Petit déjeuner est moyen céréale mufins café thé chocolat....
Pas de ménage durant notre séjour
Nous avons eu les mêmes serviettes durant 9 jours heureusement que nous en avions acheter
Commentaires de Gestion de l’hôtel
24 juin 2017 par General Manager, Gestion de l’hôtel
Celineg, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked our breakfast offerings. That being said, we are sorry for the service issue you encountered while here. I would like to inform you that towels and linens may be exchanged at the front desk anytime and complimentary. Although our housekeeping service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates this more clearly going forward. We truly hope you will consider giving us a second chance so we can prove this is not typical of our service.
Sincerely,
General Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par FK, Gestion de l’hôtel
Thank you for your stay, hope see you soon
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par FK, Gestion de l’hôtel
Thank you for your valuable advice, we will strengthen our training and hope that we can give you the best experience next time you come.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Bed an shower in bad conditions. I reached out staff but no response.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Miguel, Thank you for choosing us and for sharing your feedback. We are sorry to hear about the condition of the bed and shower during your stay, as well as the lack of response from our staff. This is not the level of service we strive to provide, and we understand how disappointing this must have been for you. Your concerns will be addressed with our team to ensure improvements are made. We value your input and are committed to enhancing our guests' experiences. We hope you will give us another opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par FK, Gestion de l’hôtel
Thank you for your valuable advice, we will strengthen our training and hope that we can give you the best experience next time you come.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par FK, Gestion de l’hôtel
Thank you for your stay, hope see you soon
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par FK, Gestion de l’hôtel
Hope we can give you better stay next time
