Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The bedroom smell a lot like smoke and it was kind of old and dirty
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jose, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with your guest room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention.We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
par un voyageur
Publié le 27 sept. 2024 sur Hotels
par un voyageur
Publié le 25 sept. 2024 sur Expedia
It was pretty much good only to sleep. The room smelled like cigarettes smoke. Older room, the night stand was broken.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Liza, Thank you for taking the time to provide feedback about your recent visit. We apologize for the inconvenience you experienced with the room's condition and the presence of cigarette smoke. Your comfort is important to us, and we regret that we fell short during your stay. We are addressing these issues to ensure a more pleasant experience for our guests in the future. Your insights are valuable; we appreciate you bringing them to our attention. We hope to have the opportunity to welcome you back for a more satisfying stay.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Hotels
The hotel is not bad for the price. The room was clean and functional. The only issue is a smell which sort of goes away when you turn on the air. I would recommend if you are on a budget!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, Thank you for your feedback. We are glad you found your room clean and functional, and we appreciate your recommendation for budget travelers. However, we sincerely apologize for the discomfort you experienced during your stay. Your comments are important to us, and we will address this issue to ensure a more pleasant environment for future guests. We hope to welcome you back soon for an even better experience.Sincerely,Hotel Management
par un voyageur
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Publié le 10 sept. 2024 sur Expedia
This facility was awful! It smelled l, we burned candles & bought plug-ins and it still stank. People running & jumping above us all night, staff, with the exception of 1 new staff members were rude and nasty acting for customer service. I will NEVER stay at an Extended Stay again & I will deter everyone I can from staying there
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jodee, Thank you for your feedback. We are truly sorry to hear about your experience with the odor, noise, and staff service. This is not the level of comfort or hospitality we aim to provide, and we will address these issues with our team to make necessary improvements. Your comments are important to us, and we appreciate your input. We hope to have the opportunity to offer you a more satisfactory experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 5 sept. 2024 sur Hotels
par un voyageur
Publié le 4 sept. 2024 sur Expedia
The smell of the lobby and the stairwells consist of cigarettes, weed, and mold. Elevator was out of service so anytime you enter or leave the place you have to breathe in those smells. The rooms have cockroaches. Our sink had pieces of chicken from the previous guest who stayed there. There was mold all over the walls in the bathroom and on the bathroom door. Absolutely the worst place I've ever stayed at. The pool was also closed which they don't mention on the website. Overall it was terrible.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Javier, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management
par un voyageur
Publié le 4 sept. 2024 sur Hotels
