Ratings based on 917 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 6, 2024
I'm enjoying my stay.
Comment from Hotel Management
Nov. 7, 2024 by Hotel Management, Hotel Management
Dear David, Thank you for sharing your feedback and for recognizing the value we offer. We are glad you are finding our property to be a good choice, satisfying most of your needs. Our team works hard to provide the best service possible, and we appreciate your understanding and appreciation. We hope to welcome you again at Extended Stay America and exceed your expectations for your next visit also!Sincerely,Hotel Management
by A traveller
Posted Nov. 4, 2024
by A traveller
Posted Aug. 4, 2024 on Expedia
The room was dirty and the people who stayed there before us left a mess and left things behind in the room. Had to get guest services to come and reclean the room for us. They also didn’t have clean towels available
Comment from Hotel Management
Aug. 5, 2024 by Hotel Management, Hotel Management
Dear Toshiona, Thank you for your feedback. We apologize for the condition of your room and the inconvenience you faced with our housekeeping service. This is not the level of service we strive to provide, and we will address these issues with our team to ensure a more receptive environment for our guests. Your experience is important to us, and we hope to have the opportunity to provide you with a more satisfactory stay in the future.Sincerely,Hotel Management
by A traveller
Posted Aug. 2, 2024 on Hotels
by A traveller
Posted Aug. 1, 2024 on Hotels
by A traveller
Extremely dissatisfied
Posted Jul. 29, 2024 on HotelsFor starter, the carpets in the lobby had a scent to them as if they haven't been replaced or even cleaned in years. Customer service at the front desk was very rude from the start. They can't seem to hold their professionalism at the time of being overwhelmed with multiple customers.
Comment from Hotel Management
Jul. 29, 2024 by Mgm, Hotel Management
Thank you for sharing your feedback. While I’m sorry to hear about the issues you faced with the carpets and customer service, I appreciate you bringing them to our attention. Your comments are valuable, and we’ll use them to work on improving our facilities and service standards. We hope you’ll consider giving us another chance in the future.Best regards,Management
by A traveller
Posted Jul. 28, 2024 on Expedia
The property could use a little work however, the staff I dealt with was friendly and helpful, so it's a give and take. Internet worked without issues and noise levels were not an issue.
Comment from Hotel Management
Jul. 29, 2024 by Hotel Management, Hotel Management
Dear Emilie,Thank you for reviewing our hotel. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We have consistently received praise for our amenities and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We hope to have the pleasure of welcoming you back on a future visit to the area.Sincerely,Hotel Management
by A traveller
Posted Jul. 27, 2024 on Hotels
by A traveller
Not Happy
Posted Jul. 23, 2024 on HotelsCheck in was horrendous!!! Staff woke me up at 2am banging on my door telling me I was not checked in !!!! Had get up , go to the desk and show receipt—-not happy , After they fixed their computer error. They charged me another $300 plus dollars. Now I have to waste time fixing that !!! So no not good reviews and will not Stay at Extended Stay again!!!
Comment from Hotel Management
Jul. 25, 2024 by Hotel Management, Hotel Management
Dear Charles, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A traveller
Posted Jul. 22, 2024 on Expedia
The hallway was filled with the smell of marijuana. At one point, a loud party spilled into the hallway and a fight broke out which led to screaming and banging on walls. I only stayed for one night.
Comment from Hotel Management
Jul. 24, 2024 by Hotel Management, Hotel Management
Dear Gregory, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
