Ratings based on 912 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great value
Posted Aug. 20, 2024 on HotelsMy stay was nice and quiet. My room was clean, ac worked great and the staff was friendly. The full size refrigerator was fantastic and ran ice cold. I will be back.
by A traveller
Posted Aug. 19, 2024 on Expedia
We booked a room with one king and sofa bed and fully paid for it. Upon arrival, it turned out they did not have this type of room available, and they gave us a room with one bed instead. On top of it, they refused to refund the price difference. Their manager was neither friendly nor helpful. Not recommend
Comment from Hotel Management
Aug. 21, 2024 by Hotel Management , Hotel Management
Dear Julie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A traveller
Will not stay at Extended Stay ever again.
Posted Aug. 18, 2024 on HotelsCarson St. gave our reservation to a nearby Extended Stay on Torrance Blvd. and the room dirty floors, furniture was damaged inside drawers and outside. Only 1 hand towel, 0 wash towels, 4 bath towels, 1 mat.
Only coffee and cereal packets for breakfast. Tried to charge me over $200 for the night, but I had print out of reservation so she had to give me the quoted rate.
Comment from Hotel Management
Aug. 19, 2024 by Hotel Management, Hotel Management
Dear Darice, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with your reservation and the condition of your room. This is not the standard we strive for, and we will address your concerns with our team to ensure improvements are made. We also apologize for any confusion regarding your rate and the limited amenities. Additionally, we’ve taken note of your comments on our complimentary grab-and-go breakfast and will work to enhance our offerings. Your feedback is crucial, and we are committed to providing a more comfortable experience for all our guests. We hope you will consider staying with us again, allowing us to provide the expertise you expected.Sincerely,Hotel Management
by A traveller
Posted Aug. 14, 2024 on Hotels
by A traveller
Posted Aug. 9, 2024 on Expedia
Outdated, not what the brochure describes, dishes werent available for the first 2 days i waz there, the tv didnt work well there was always a problem with the remote, linens werent available when needed, cookware waant avaialible, fir a couoke days then there was only partial available. The A/c only worked on low,,
Comment from Hotel Management
Aug. 21, 2024 by Hotel Management , Hotel Management
Dear Darrik, Thank you for sharing your experience with us. We apologize for the issues you encountered with the availability of dishes, linens, and cookware, as well as the challenges with the TV and A/C. This is not the level of service we aim to provide, and your feedback will be used to improve our offerings. We appreciate your patience during your stay and hope to have the opportunity to provide you with a better experience at Extended Stay America in the future.Sincerely,Hotel Management
by A traveller
Posted Aug. 9, 2024 on Expedia
VERY DISAPPOINTED! We had to wait for check-in. There weren't any available restrooms in the lobby. The kitchen sink faucet leaked, the shower was stained, there weren't any toiletries or hair dryer or remote for the TV. The bathroom door wasn't able to close or open properly. BUT, the bed was comfortable.
Comment from Hotel Management
Aug. 9, 2024 by Hotel Management, Hotel Management
Dear Stephanie, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. It's disappointing that certain aspects of your experience fell short of expectations. We understand how these issues could be frustrating and will address them with our team to ensure improvements. On a positive note, we're glad you found the bed comfortable. Your experience is important to us, and we hope you will consider giving us another opportunity to provide you with the quality stay you deserve in the future.Sincerely, Hotel Management
by A traveller
Posted Aug. 1, 2024 on Hotels
by A traveller
Posted Aug. 1, 2024 on Hotels
by A traveller
Dirty Room
Posted Jul. 29, 2024 on HotelsThe room was dirty as soon as we walked in it smelled like mildew then we smelled the linens and the pillows and they smell like mildew.. The shower had mold around the tub.. Didn’t have ice machine . their vending machines charged any item for five dollars, which is ridiculous. this would be the worst hotel that I stood in and me and my wife, like to travel we never ever recommend them
Comment from Hotel Management
Jul. 30, 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for your candid review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay, and we apologize for the housekeeping issues you encountered in your suite. We will address this with our team. Regarding ice machines, please know that at our hotel, we provide fully equipped kitchens with full-size refrigerators, including ice trays, for your convenience. Therefore, we do not have ice machines on our property. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management
by A traveller
Posted Jul. 29, 2024 on Expedia
We did not stay the night due to a lot of things like sofa bed not stable, no blanket or pillows, call front desk “not helpful at all” found someones dirty clothes under bathroom sink, room is dirty smells, had to find another hotel late at night called Expedia customer service they are no help as well as they do not want to give me a refund I am very disappointed with Extended stay and Expedia as they did a poor job in customer service will not be using them again.
Comment from Hotel Management
Jul. 31, 2024 by Hotel Management, Hotel Management
Dear Gilbert, Thank you for the honest comments about your stay with us. We sincerely apologize for the inconvenience you encountered during your stay and if our staff was not responsive to your needs. Also, we regret any oversights in preparing your room. Our goal is always to provide every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management
