Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Odeurs désagréable
Publié le 16 avr. 2024 sur HotelsIl faudrait que équipes manager vérifie plus les lieux odeurs de cannabis et très désagréable dans les couloirs
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Hotel Management , Gestion de l’hôtel
Dear RAIMANA, We apologize for any inconvenience caused by unpleasant odors during your stay. We take the comfort and safety of our guests seriously, and we will address this issue with our team to ensure a more pleasant environment for all guests. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services.Sincerely,Hotel Management
par un voyageur
Publié le 5 févr. 2024 sur Hotels
par un voyageur
Publié le 16 juill. 2023 sur Expedia
Service minimum
Commentaires de Gestion de l’hôtel
17 juill. 2023 par Hotel Management, Gestion de l’hôtel
Dear Céline, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
par un voyageur
Publié le 19 sept. 2019 sur Hotels
très bien situé, proche du centre commercial del amo et peu éloigné de l'aéroport de LAX. Il semble un peu vieillot aujourd'hui. De plus une chambre dite "accessible aux handicapés" nous a été attribuée sans raison : elle était plus petite que celles que nous avions eue les 2 séjours précdents, et RIEN n'était étudié pour les handicapés: porte étroite et lourde, peu d'espace de circulation, coin cuisine non adapté, douche - très agréable par ailleurs - avec seuil et sans aucune barre d'appui. Lit King size accessible que par un seul côté (compte tenu de l'espace de la pièce, lit poussé contre le conditionneur d'air).
Personnel de ménage très sympathique.
Au global, correct.
En conclusion
Commentaires de Gestion de l’hôtel
20 sept. 2019 par Hotel Management , Gestion de l’hôtel
Thank you for taking the time to review your stay. We are pleased to know you liked our location with easy access to the airport and appreciated our housekeeping associates. However, we are sorry for not meeting your expectations with our accommodations. We appreciate your feedback and hope to welcome you back in the future.
Sincerely,
Hotel Management
par un voyageur de Redondo Beach
Publié le 22 oct. 2024 sur Expedia
Breakfast is not even worth mentioning.
Front desk staffs are mostly friendly and helpful.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Donald, Thank you for your feedback. We appreciate your kind words about our friendly and helpful front desk staff. We're sorry to hear that our breakfast options did not meet your expectations. Your comments will be shared with our team as we strive to enhance our offerings. We value your input and are committed to providing a better experience for our guests. Thank you for staying with us, and we look forward to welcoming you back on your next visit.Sincerely,Hotel Management
par un voyageur de Seya, Yokihama
Publié le 22 oct. 2024 sur Expedia
Rooms are not cleaned well and showers do not run well.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Taizo, Thank you for your feedback. We sincerely apologize for the issues you encountered with the cleanliness of your room and the shower functionality. Your comments are important to us, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding as we work to enhance our guest experience. Thank you for staying with us, and we hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 22 oct. 2024 sur Hotels
par un voyageur
You get what you pay for.
Publié le 20 oct. 2024 sur HotelsLooked like a nice place but found a critter in the kitchen cabinet. Also there was no one at the front desk at night so no one to call if anything was needed. And the crowd there was very loud and unruly. Several people shouting all night and at one point it sounded like police was called. Sketch sketch sketch.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nilton, Thank you for sharing your review of your recent stay at our hotel. We appreciate your feedback and would like to begin by extending our sincere apologies for the inconveniences you experienced during your time with us. It is disappointing to learn that we fell short of your expectations. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Your candid feedback is invaluable in our continuous efforts to improve. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Positive notes is the Fact that it was clean and in a great location, not happy with the fact that they claim to have continental breakfast that was not so all they provided was coffee with some Nutrigrain bars. They do have Stove, microwave and refrigerator in the room but no utensils too use or hair blower. you need to ask for It from the front desk.
Some of the Front desk staffers are not the friendliest
staffers.
Buy the way on Our last evening two different bugs appeared, a bug with wings and a roach. And on checking out which was at 5:30AM their was no staffer available, even though the night before I was told there is someone always there in the morning, good thing another staffer came by to check us out.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Maria, Thank you for your feedback. We're glad you appreciated the cleanliness and our great location. However, we apologize for the breakfast offerings not meeting your expectations and the lack of utensils and hair blowers in your room. We also regret the issues with pests and the unavailability of staff during checkout. These are important concerns, and we're working to improve in these areas. We appreciate your understanding and hope to have the opportunity to provide you with a better experience next time. Sincerely,Hotel Management
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Very good hotel
