Ratings based on 892 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
not satisfied
Posted Aug. 8, 2024 on HotelsComment from Hotel Management
Aug. 9, 2024 by Hotel Management, Hotel Management
Dear JOHNNY, We appreciate you choosing our hotel for your stay. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Sincerely, Hotel Management
by A traveller
Posted Aug. 4, 2024 on Hotels
by A traveller
Posted Aug. 4, 2024 on Expedia
Could be cleaner
Comment from Hotel Management
Aug. 9, 2024 by Hotel Management, Hotel Management
Dear Myungjun, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our accommodation was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
by A traveller
Posted Aug. 3, 2024 on Expedia
Safe, clean, friendly staff
by A traveller
Posted Jul. 29, 2024 on Expedia
It was great
Comment from Hotel Management
Jul. 30, 2024 by Hotel Management, Hotel Management
Dear Manuela, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
by A traveller
Posted Jul. 27, 2024 on Expedia
by A traveller
Posted Jul. 26, 2024 on Expedia
Clean, spacious, comfortable. Had a kitchen. Id stay there again if needed
by A traveller
Decent for the price
Posted Jul. 23, 2024 on HotelsLocation was good, check-in was easy, rooms have decent amenities. It smelled like cigarette smoke however I'm well aware that smell is impossible to remove so I can't exactly fault them for it.
by A traveller
Posted Jul. 22, 2024 on Hotels
by A traveller
Posted Jul. 21, 2024 on Expedia
The receptionist at night with long hair is not really welcoming. She kept telling the lady who does the laundry that she is tired and doesn’t smile at all. I didn’t even go back to the front after checking in because they look all tired and irritated to guests coming in.
Comment from Hotel Management
Jul. 22, 2024 by Hotel Management , Hotel Management
Dear Norman, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
