Note fondée sur 890 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2024 sur Hotels
Très bien satisfait
Commentaires de Gestion de l’hôtel
22 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Raimana, It was a pleasure to read your compliment on Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all and we are committed to maintaining and enhancing our hotel's appearance and functionality to ensure guests enjoy a comfortable and satisfying stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Hotel Management
par un voyageur
Good
Publié le 9 juin 2019 sur HotelsEverything perfect , except dirty micro wave oven
Commentaires de Gestion de l’hôtel
10 juin 2019 par Hotel Management , Gestion de l’hôtel
Thank you for staying at Extended Stay America and for the nice comments. We are glad that except for an issue you had a great time with us. We appreciate your feedback and look forward to your next visit.
Sincerely,
Hotel Management
par un voyageur
Publié le 29 août 2024 sur Hotels
par un voyageur
Publié le 26 août 2024 sur Expedia
The bathroom needed better cleaning
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Aime, Thank you for choosing Extended Stay America and taking the time to share your feedback. We apologize for the bathroom cleanliness issue and appreciate you bringing it to our attention. Please be assured that we are addressing this concern and enhancing our cleaning standards. We value your input and look forward to providing you with a much-improved experience during your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 24 août 2024 sur Hotels
par un voyageur
Publié le 24 août 2024 sur Expedia
When we first arrived a little after 7PM there was a sign that they were on break so they’d be back at 7:40 we had our luggage so we had to go back and put everything away. We arrived back around 8PM and the hallways are very dirty, very outdated plqce period and we found 2 cockroaches in the room. Good thing we only needed to sleep for the night and left early but not somewhere I would ever return.
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Yessica, Thank you for your feedback. We’re very sorry to hear about the issues with cleanliness, the outdated facilities, and the presence of cockroaches in your room. This is not reflective of our standards, and we are addressing these concerns with our team immediately. We understand your frustration with the check-in process and the condition of the hallways. We appreciate your comments and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 août 2024 sur Expedia
I love the location close a Walmart and the staff was nice.
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Michilene, Thank you for sharing your experience! We are delighted that you enjoyed the convenient location near Walmart and appreciated the friendly staff at Extended Stay America. We hope to welcome you back for another great stay!Sincerely,Hotel Management
par un voyageur
Publié le 22 août 2024 sur Expedia
The hallways are smelly and the rooms are smelly and old. The fridge was old
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Fuad, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 21 août 2024 sur Expedia
Only issue was my ac was not cooling, I did not request anything to be done because I was tired and it was late. I’m sure they would have accommodated me had I requested. Staff is very efficient and friendly.
par un voyageur
Publié le 19 août 2024 sur Hotels
