Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2024
This place is sketchy AF!
Needs some serious deep cleaning, and there’s dog poop all around the property from very large dogs!
Cigarette butts lining the doorways.
People sleeping in their cars.
Looks like the hallways haven’t been vacuumed for quite some time.
The bedding was clean over the room itself needed to be desired.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Heather, Thank you for taking the time to share your feedback following your recent stay at Extended Stay America. We're delighted to see your high rating and are grateful for your detailed comments. While we’re glad you found the bedding clean, we sincerely apologize for the cleanliness issues you encountered, including the state of the property and common areas. Your comments are invaluable as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back soon to provide a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
They had a kitchen i can use and i like how the shower was convenient for me to use and how clean it was.
par un voyageur
Not worth it
Publié le 23 sept. 2024 sur HotelsThere was dust and hair everywhere. The bathroom has mold all on the top of the shower wall.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Naomi, Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. We understand how important a clean and comfortable environment is for our guests, and it’s disappointing to hear that we fell short in these areas. Please be assured that we take your feedback seriously and will address these matters with our team to ensure improvements are made. We appreciate your understanding and hope you will consider staying with us again, allowing us the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Not clean, bed was broke, smells weird, sink dripped, no water pressure in the shower, floor was sticky, hair on the bed sheets. Not a pleasant experience.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Christina, Thank you for choosing our hotel and for taking the time to provide your feedback. We apologize for the issues you encountered with cleanliness and maintenance. This is not the standard we aim to uphold, and we will address these concerns with our team immediately. Maintaining exceptional standards is of utmost importance to us. Your feedback will be shared with the relevant team members as we work on improvements. We hope you will give us another chance to provide you with a much better experience on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Place is rundown a bit. Elevator smells and looks like it needs to be repaired. Room smelled like cigarettes.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Daren, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the condition of the property and the unpleasant odor in your room. This is not the standard we aim to provide, and your feedback will be shared with our team to address these concerns promptly. We appreciate your input and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 10 sept. 2024 sur Expedia
I liked the fact that the room has a kitchen. Sink was plugged. The bed was as hard as a rock. Pillows were old and shabby. Outside strange male tenants milling around. A man sat in a small silver car most of the day and into the night. This hotel gave me bad vibes. I will never stay here again and I do not recommend this place to anyone.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Evelyn, Thank you for your feedback. We’re glad you appreciated the in-room kitchen but are sorry to hear about the issues with the bed, pillows, and sink. We also regret that the presence of other guests affected your comfort and perception of our hotel. Your comments are valuable, and we will address these concerns to improve our facilities and security. We hope to have the opportunity to offer you a better experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Property was filthy. Smelled like cigarettes, and the facility itself was not very well maintained.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Gloria, Thank you for your feedback. We apologize for the cleanliness issues and cigarette smell you encountered. This is not the standard we aim to uphold, and we are addressing these concerns with our team to ensure better maintenance and cleanliness in the future. Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a more pleasant experience during your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Noisy. I was on the 1st floor although I asked for a second floor, I also asked for two beds instead of one and staff couldn’t accommodate. The breakfast is really just coffee I don’t think should be advertised as breakfast included just for coffee.also one roach in the kitchen area which I had to slap down.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Raluca,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced, particularly regarding the room placement, bed request, and noise. Your concerns about breakfast and the pest issue have been noted, and we are actively addressing these to improve the overall guest experience. We value your input and hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
