Note fondée sur 863 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 nov. 2024
The room had a good size and the distribution was good, what I didn’t like was the bed had bed bugs and on the last night I was bitten in 20 different locations, by the next morning I looked like I had been bitten by an infestation of mosquitoes.
Commentaires de Gestion de l’hôtel
28 nov. 2024 par Ben; Guest Experience; (562)596-1631, Gestion de l’hôtel
Melchor, I'm sorry to hear this of your stay. Please reach out to me directly so that I can get some more information and investigate further. For some reason the internal link here on Expedia dead-ends me and I'm unable to find your stay information.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing!At Golden Sails Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.Sincerely,The Guest Care Team
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Customer Service, Gestion de l’hôtel
Kelsie, thank you for rating your experience with us at Golden Sails Hotel. We’re glad you had a pleasant stay and hope to welcome you back soon. Safe travels!Sincerely,The Guest Care Team
par un voyageur
Publié le 3 oct. 2024 sur Expedia
I stay from tuesday to saturday, and they didn't clean any of this days, plus theres bigs in the rooms, nasty place, pictures are from like 10 years ago. I dont know how you guys work with them
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Customer Service, Gestion de l’hôtel
Edison, it is concerning to hear that your room did not meet expectations and that you experienced issues during your stay. Rest assured, the team is constantly aiming to improve the quality of the hotel. We appreciate your feedback and hope to have the chance to provide a better stay in the future.Sincerely,The Guest Care Team
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Customer Service, Gestion de l’hôtel
Peter, thank you for choosing Golden Sails Hotel for your stay. We're glad to see you had a positive impression of our property. We're looking forward to welcoming you back on your next visit.Sincerely,The Guest Care Team
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Customer Service, Gestion de l’hôtel
Brett, thank you for staying with us at Golden Sails Hotel. We’re delighted to know you had a positive experience during your visit. We hope to welcome you back soon.Sincerely,The Guest Care Team
par un voyageur
Room for improvement
Publié le 2 oct. 2024 sur HotelsNice room, nice balcony. The pool is nice and they have drinks you can buy and take to the pool. Small gym. I’d say they need a jacuzzi and regular maid service as you need to request it. Also, gym would be better if they added a treadmill, light weights ,and sit up mats.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Customer Service, Gestion de l’hôtel
Brett, thank you for staying with us at Golden Sails Hotel. We're delighted you enjoyed the balcony and poolside experience. Your suggestions regarding amenities are appreciated as we continually strive to enhance our guest experience.Sincerely,The Guest Care Team
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Customer Service, Gestion de l’hôtel
Lisset, thank you for taking the time to leave a review. The team is committed to providing a great experience for every guest, and all feedback is valued. Please reach out directly with any specific concerns.Sincerely,The Guest Care Team
par un voyageur de Long Beach
Publié le 1 oct. 2024 sur Expedia
Check in lady was wonderful
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Customer Service, Gestion de l’hôtel
David, thank you for staying with us at Golden Sails Hotel. We’re delighted to hear our colleague made a great impression during your check-in. We're looking forward to seeing you again soon!Sincerely,The Guest Care Team
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Good quiet place to stay near the marina
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Customer Service, Gestion de l’hôtel
Darryl, it’s great to know you had a pleasant stay at Golden Sails Hotel. The location is truly one of our highlights. We look forward to welcoming you again near the marina.Sincerely,The Guest Care Team
