Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mai 2024 sur Expedia
Problème technique sans la possibilité d’avoir de carte d’accès à notre chambre
Commentaires de Gestion de l’hôtel
30 mai 2024 par Annie, Gestion de l’hôtel
Hello Sophie,Thank you for your response; we are sorry to hear about your technical delay. Thank you for taking the time to report this to our team, to ensure we can address. Thank you again for your time, and we hope to welcome you back again soon!
par un voyageur
Publié le 26 avr. 2022 sur Expedia
par un voyageur
Publié le 24 févr. 2019
Commentaires de Gestion de l’hôtel
1 avr. 2019 par Hampton Inn & Suites Thousand Oaks, Gestion de l’hôtel
Thank you for staying with us! We hope to see you again.
par un voyageur
Bien sauf la piscine
Publié le 20 sept. 2016 sur HotelsBel hôtel avec des chambres immenses et les lits itou. Bon petit déjeuner dans une grande salle, ce qui est rare. Le seul bémol, la piscine qui donne sur l'autoroute et qui est assez petite. D'où l'avantage, pour l'hôtel, d'être prêt de l'autoroute.
par sebastien
Publié le 28 oct. 2015 sur Hotels
par Bernard de Valais Suisse
Excellente literie, très bon buffet dejeuner
Publié le 22 juill. 2015 sur HotelsBon hotel, literie très bonne, chambre spacieuse et très bon buffet pour le petit dejeuner varié
par un voyageur
Publié le 14 juin 2015 sur Hotels
par un voyageur
Publié le 2 déc. 2024
They had my reservations wrong and told me I had arrived a day early. I made my air, car and hotel reservations together. I had to show them a screenshot of my reservations to prove I was there on the correct day and stand at the front desk for an hour while figured out their mistake…finally they found their mistake and gave me my room keys.
Commentaires de Gestion de l’hôtel
2 déc. 2024 par Annie, Gestion de l’hôtel
Hello Wendy LaRee,Thank you for your feedback. We are sorry to hear about the reservation error you experienced. If you would like to review this further, please feel free to reach out directly, and we will review this situation with our team. We truly apologize for the inconvenience and hope to serve you again soon.
par un voyageur
Front Desk Ripoff
Publié le 6 oct. 2024 sur HotelsAfter extending my stay for several nights one night at a time and paying for each night with the front desk confirming, they told me I owed for the extra nights when extending for one more night. I explained that I already paid and showed them my credit card activity. They wouldnt budge and called me after I went to work and confirmed that they show I owed for the added nights. The front desk person kept saying she understood what I was saying about already paying and the points I was making and my frustration, but she didnt understand. I went to the property to gather my things and to cancel the final night. They then called me while I was at lunch and apologized and said I was correct and didnt owe for any nights as they saw their mistake etc. I asked to be compensated, perhaps to come back for a free night as i hadnt booked elsewhere and all they gave me was 2 nights of free parking. I have never been disrespected like this from a hotel. They were completely in the wrong and wouldnt budge even with clear evidence that I was in the right and was paid up on my stay. This left a bad taste in my mouth and I now have no desire to patronize this unscrupulous and unforgiving establishment. This is one of my favorite local hotels that has always been a reasonable priced and friendly place and now I have to cross them off my list. I am very disappointed and offended.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Annie, Gestion de l’hôtel
Hello David,Thank you for sharing your recent stay experience with us. I am sorry to hear about any inconvenience we may have caused. If you would like to discuss further, please feel free to reach our GM directly.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Annie, Gestion de l’hôtel
Hello Eric,Thank you for your feedback! We are pleased to know you enjoyed your stay with us. We hope to welcome you back again soon!
