Note fondée sur 890 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Customer Service, Gestion de l’hôtel
Arnaud, it appears your stay with us was satisfactory, but leaves room for improvements. We appreciate your feedback and hope for another opportunity to deliver a more elevated experience. Thank you for staying with us.
par un voyageur
Publié le 21 avr. 2024 sur Hotels
par un voyageur
Publié le 27 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2023 par The Hilton LA Culver City Team, Gestion de l’hôtel
So glad you enjoyed your stay. We hope to welcome you back soon.
par un voyageur
Le personnel est désagréable et pas à la hauteur
Publié le 30 oct. 2022 sur HotelsLe séjour s’est bien passé mais le personnel lors du check out a été odieux. J’ai demandé d’imprimer ma facture et la personne était saoulée, pas souriante, désagréable bref vu les prix des chambres c’est vraiment inacceptable. Je ne reviendrai plus dans cet hôtel
Commentaires de Gestion de l’hôtel
31 oct. 2022 par General Manager, Gestion de l’hôtel
Dear Shirley,We always appreciate feedback from our guests. While we're glad much of your stay was pleasant, we apologize for any concerns about the service during check-out. We'll speak with our staff about your comments, and we hope you'll allow us another chance to impress you.Warmest regards,M. Abouelrous, Director of Rooms
par un voyageur
Publié le 8 juill. 2022 sur Hotels
par un voyageur
Publié le 16 oct. 2024
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Customer Service, Gestion de l’hôtel
Deborah, the team is sincerely sorry to learn that your stay did not meet your expectations. Your feedback is highly valued, and the team is committed to ensuring every guest has a positive experience. They would appreciate the opportunity to welcome you again and strive for a better experience in the future.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Xiao, thank you for your rating. We’re delighted you loved your experience at Hilton Los Angeles Culver City. We look forward to welcoming you back.
par un voyageur
PARKING IS HORRIBLE
Publié le 14 août 2024 sur HotelsParking was 47$ and the 2 times i went to get my car i was waiting for 35-45minutes thats not okay and would like a refund for the parking
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Service, Gestion de l’hôtel
Edgar, we're delighted you loved your experience at Hilton Los Angeles Culver City. We strive to provide efficient service, and it seems there was a delay in the car service during your visit. Your feedback is valuable, and we will carefully review the situation. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 14 août 2024 sur Expedia
My brief stay at the Hilton in Culver City rates possibly as one of the worst experiences in hotel stays I've ever had, and I've traveled extensively. Despite charging rates that are not considered inexpensive, there's a constant nickel and diming atmosphere at every turn, both explicit and implicit: $20 per night for a microwave oven, valet-only parking, ice bucket filled only by the bartender, a $34 breakfast buffet in which only the waiter can fetch your coffee, milk or juice, etc. And then there's the housekeeping. After a long day of activities, I returned to my room to find little change. While the beds were made and new towels were left, it was all that was done, despite my having left a tip: room garbage can not emptied, ice bucket untouched and still filled with melted ice, no coffee cups or glasses replenished, and the table top remained sticky as it was not wiped. I had expressly asked the housekeeper in the morning to leave a "Do Not Disturb" sign in the inside of my room door, as the one I had placed on the outside was taken. If you guessed I found no sign, then you understand how low is the quality of service in this hotel. I have received much better service and value while staying in other hotels costing less than half what I paid the Hilton at Culver City for the privilege of being disrespected. I am at a loss to comprehend how poorly run this hotel is, compared to earlier experiences at Hilton properties in years past. I will no longer stay at any Hilton.
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Service, Gestion de l’hôtel
Gerardo, it is concerning to learn that your experience did not meet expectations. The team is attentive to feedback and committed to enhancing the guest experience. Understanding such concerns helps guide improvements in service delivery. Your remarks will be shared with the appropriate teams for further review. Thank you for providing detailed insights.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Ruth, thank you for staying with us at Hilton Los Angeles Culver City. We're thrilled to see your perfect rating and look forward to welcoming you back in the future.
