Note fondée sur 878 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Customer Service, Gestion de l’hôtel
Arnaud, it appears your stay with us was satisfactory, but leaves room for improvements. We appreciate your feedback and hope for another opportunity to deliver a more elevated experience. Thank you for staying with us.
par un voyageur
Publié le 21 avr. 2024 sur Hotels
par un voyageur
Publié le 27 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2023 par The Hilton LA Culver City Team, Gestion de l’hôtel
So glad you enjoyed your stay. We hope to welcome you back soon.
par un voyageur
Le personnel est désagréable et pas à la hauteur
Publié le 30 oct. 2022 sur HotelsLe séjour s’est bien passé mais le personnel lors du check out a été odieux. J’ai demandé d’imprimer ma facture et la personne était saoulée, pas souriante, désagréable bref vu les prix des chambres c’est vraiment inacceptable. Je ne reviendrai plus dans cet hôtel
Commentaires de Gestion de l’hôtel
31 oct. 2022 par General Manager, Gestion de l’hôtel
Dear Shirley,We always appreciate feedback from our guests. While we're glad much of your stay was pleasant, we apologize for any concerns about the service during check-out. We'll speak with our staff about your comments, and we hope you'll allow us another chance to impress you.Warmest regards,M. Abouelrous, Director of Rooms
par un voyageur
Publié le 8 juill. 2022 sur Hotels
par un voyageur
Publié le 16 oct. 2024
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Customer Service, Gestion de l’hôtel
Deborah, the team is sincerely sorry to learn that your stay did not meet your expectations. Your feedback is highly valued, and the team is committed to ensuring every guest has a positive experience. They would appreciate the opportunity to welcome you again and strive for a better experience in the future.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Customer Service, Gestion de l’hôtel
Chiaki, the team regrets that your experience did not meet expectations. The team is always ready to listen and offer any necessary assistance. It is hoped that you will give the hotel another chance in the future.
par un voyageur
Not recommended
Publié le 25 sept. 2024 sur HotelsNo cleaning service day 1 because they overlooked it. Very busy hotel - reception not very responsive
Charged me for overnight valet for 2 nights even though I do not have a car!!
Very mechanical
No personal service
Toilet was clogged and flush did not work
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Customer Service, Gestion de l’hôtel
Tareen, thank you for sharing your feedback. The team values customer experiences and strives to maintain prompt service at the front desk, even during busy times. Any discrepancies with billing are important, and they encourage guests to reach out for resolution. The team also understands the importance of a fully functioning room and endeavors to address any maintenance issues swiftly. Your input is appreciated.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Worst experience, I paid for premiere suite 2 bed and they give my room to another guest, and put me in room with 2 bed next to street on the first floor, when I ask for refund, the person on front desk just said "you can talk to my supervisor on the morning" never again on this hotel
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Customer Service, Gestion de l’hôtel
Gustavo, thank you for sharing your experience. It's regrettable you encountered room arrangement complications and that your interaction with our team members didn't meet your expectations. Your feedback is valuable and will be considered for future improvements.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Madison, it's unfortunate that your experience did not meet expectations. If there’s anything specific you'd like to share or discuss, the team is available to assist.
