Ratings based on 941 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 3, 2024 on Expedia
Clean and staff was friendly
Comment from Hotel Management
Apr. 4, 2024 by HIE Pasadena, Hotel Management
Thank you for choosing our Hotel! We really appreciate your review!
by A traveller
Not up to par
Posted Mar. 30, 2024 on HotelsWe usually love Holiday Inn Express and Suites hotels, but this location was more like a Best Western. The front desk staff was great, the building was older, elevator wasn’t working upon arrival, and breakfast was terrible.
Comment from Hotel Management
Apr. 9, 2024 by HIEPASADENA, Hotel Management
We appreciate your feedback, Thank you for choosing to stay with us,
by A traveller
Posted Mar. 30, 2024 on Expedia
Quiet , loves that. Breakfast was good. In the rooms you get Dove shampoo, Dove conditioner ,in dispensers ,good to know next time I won’t pack shampoo , Conditioner or bodywash
Comment from Hotel Management
Apr. 4, 2024 by HIE Pasadena, Hotel Management
Thank you for choosing our Hotel! We really appreciate your review!
by A traveller
Posted Mar. 29, 2024 on Expedia
Comment from Hotel Management
Apr. 18, 2024 by HIEPASADENA, Hotel Management
Thank you for staying with us
by A traveller
Posted Mar. 21, 2024 on Expedia
We went to a swim meet , to stay in the hotel to sleep between prelims and finals. , I couldn’t sleep because the cleaning person was vacuum all the time between 2-3 pm that it was the time for us to rest , then at night couldn’t sleep because the guest from upstate was stomping too much . I report this incident .
Comment from Hotel Management
Mar. 21, 2024 by HIEPASADENA, Hotel Management
Thank you for your feedback and your recent stay with us.
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by HIEPASADENA, Hotel Management
Thank you for your stay
by A traveller
Late check in
Posted Mar. 14, 2024 on HotelsWouldn't let several guests (including me) to check in until after 5 PM. Will never return.
Comment from Hotel Management
Mar. 19, 2024 by HIEPASADENA, Hotel Management
Thank you for telling us about your stay with us.
by A traveller
Posted Mar. 11, 2024 on Expedia
We loved everything about this hotel. The staff were very friendly and professional. If I were being really particular, the shower water pressure was pretty weak, but otherwise, we had a wonderful time visiting Pasadena! So many places to walk!
Comment from Hotel Management
Mar. 12, 2024 by HIEPASADENA, Hotel Management
We truly appreciate your stay with us. Thank you for your feedback.
by A traveller
First & last stay at this Holiday Inn
Posted Feb. 25, 2024 on HotelsThe room was clean but not well maintained especially the bathroom with chipped tiles. The small refrigerator was not functioning well. It wasn't cold & it didn't have any type of control mechanism. Front desk said repairman will come in 15 minutes then after 30 min, she called back & said all refrigerators have the same temp. She offered change of room but that didn't make any sense if the refrigerators are the same. Breakfast isn't cook to order like the other Holiday Inns we've been to. Parking is not secure. Location is noisy even during the night. Some recording kept playing about 'police have been notified' - it's some security being breached but no idea where. Also lots of Tesla jockeying for position at the charging location which takes up most of the parking in front of the hotel.
Comment from Hotel Management
Feb. 26, 2024 by HIEPASADENA, Hotel Management
We apologized for any inconvenience encountered. The issues mentioned will be look into it. Thank you for your feedback and your recent stay.
by A traveller
Almost Good
Posted Feb. 24, 2024 on HotelsAll very good until the last day. A large cockroach appeared in the bedroom
Comment from Hotel Management
Feb. 26, 2024 by HIEPASADENA, Hotel Management
Thank you for your stay. Thank you for reporting the issue encountered. We hope we have another opportunity to accommodate you.
