Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2023 par Carlos, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn LOS ANGELES GATEWAY - TORRANCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 310-781-9100 or carlos.caamal@ihg.com.Sincerely,Carlos Caamal Assistant Front Office Manager310-781-9100carlos.caamal@ihg.com
par un voyageur
Publié le 21 févr. 2022 sur Hotels
We found blood on the pillow cases and blanket.
It was fresh blood, bright red… which makes me think that the sheets had not been replaced before us…
I calles the room service… they just told me it will be replaced and that’s it… no excuses…
Really awfull… especially during a pandemic
Commentaires de Gestion de l’hôtel
3 mars 2022 par Management, Gestion de l’hôtel
Thank you for choosing the Holiday Inn Los Angeles Gateway-Torrance and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance of staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.
par un voyageur
Publié le 15 sept. 2024
Needs upgrade.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Nash, Gestion de l’hôtel
Hi Robert,Thank you for your feedback. We appreciate you bringing this to our attention. We’re committed to improving our facilities and hope to provide a more upgraded experience in the future. If you have any specific suggestions or concerns, please let us know.- Hotel Management
par un voyageur
Publié le 15 sept. 2024
This property needs upgrading
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Nash, Gestion de l’hôtel
Hi Robert,Thank you for your feedback. We appreciate you bringing this to our attention. We’re committed to improving our facilities and hope to provide a more upgraded experience in the future. If you have any specific suggestions or concerns, please let us know.- Hotel Management
par un voyageur de San Francisco
Publié le 15 août 2024
Na
Commentaires de Gestion de l’hôtel
16 août 2024 par Nash, Gestion de l’hôtel
Hi Robert,Thank you for the 5-star rating! We're glad you enjoyed your stay. If you have any feedback or suggestions, please let us know. We appreciate your support and look forward to your next visit!- Hotel Management
par un voyageur
Publié le 9 août 2024 sur Expedia
Staff was very nice, but the hotel was not in good condition.
Commentaires de Gestion de l’hôtel
11 août 2024 par Nash, Gestion de l’hôtel
Hi Slavomir,Thank you for your feedback. While we’re glad to hear that our staff was very nice, we’re sorry to learn that the hotel’s condition did not meet your expectations. We appreciate your comments and will use them to improve our facilities for future stays.- Hotel Management
par un voyageur
Publié le 8 août 2024 sur Expedia
beautiful
Commentaires de Gestion de l’hôtel
11 août 2024 par Nash, Gestion de l’hôtel
Hi Dianne,Thank you for your positive feedback! We’re thrilled to hear you found everything beautiful. We look forward to welcoming you back soon!- Hotel Management
par un voyageur
Publié le 8 août 2024 sur Expedia
Great customer service, very clean facility. Quiet, well maintained. I highly recommend this property!
Commentaires de Gestion de l’hôtel
11 août 2024 par Nash, Gestion de l’hôtel
Hi Roy, Thank you for your kind words! We're thrilled to hear you enjoyed the cleanliness, quiet atmosphere, and great customer service. Your recommendation means a lot to us, and we look forward to welcoming you back!- Hotel Management
par un voyageur
Publié le 7 août 2024 sur Expedia
よかった
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Management, Gestion de l’hôtel
こんにちは、コタローさん良い経験ができたと聞いてうれしく思います。フィードバックと評価をいただきありがとうございます。またのご利用をお待ちしております。-Hotel Management
par un voyageur
Publié le 6 août 2024 sur Expedia
I liked that it was quiet and surrounding was not busy as other hotels. Staff was friendly and kind, and helpful. Overall great experience.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Management, Gestion de l’hôtel
Hi Fernando,We're thrilled to hear that you enjoyed the peaceful surroundings and found our staff friendly and helpful. Your positive feedback is greatly appreciated. Thank you for sharing your great experience with us!-Hotel Management
