Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2023 par Carlos, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn LOS ANGELES GATEWAY - TORRANCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 310-781-9100 or carlos.caamal@ihg.com.Sincerely,Carlos Caamal Assistant Front Office Manager310-781-9100carlos.caamal@ihg.com
par un voyageur
Publié le 21 févr. 2022 sur Hotels
We found blood on the pillow cases and blanket.
It was fresh blood, bright red… which makes me think that the sheets had not been replaced before us…
I calles the room service… they just told me it will be replaced and that’s it… no excuses…
Really awfull… especially during a pandemic
Commentaires de Gestion de l’hôtel
3 mars 2022 par Management, Gestion de l’hôtel
Thank you for choosing the Holiday Inn Los Angeles Gateway-Torrance and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance of staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Nash, Gestion de l’hôtel
Hi,Thank you for the 5-star rating! We're glad you enjoyed your stay. If you have any feedback or suggestions, please let us know. We appreciate your support and look forward to your next visit!- Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Nash, Gestion de l’hôtel
Hi Rasheedah,Thank you for the perfect rating! We’re glad you enjoyed your stay. If you have any specific feedback, please let us know. We appreciate your support and look forward to seeing you again soon!- Hotel Management
par un voyageur
Nice Hotel
Publié le 5 oct. 2024 sur HotelsOur stay was good!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Nash, Gestion de l’hôtel
Hi Stacy,Thank you for your feedback! We’re glad to hear that your stay was good. If there are any specific highlights you’d like to share or any suggestions for improvement, please let us know. We hope to welcome you back soon!- Hotel Management
par un voyageur de Chula Vista
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Nash, Gestion de l’hôtel
Hi Michael,Thank you for your feedback. We strive to provide exceptional experiences for all our guests, and we regret if we fell short of your expectations during your stay. Your comments help us identify areas for improvement, and we appreciate your insights.- Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
It’s very smelly
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Nash, Gestion de l’hôtel
Hi,Thank you for your feedback. We apologize for the unpleasant odor you encountered during your stay. This is not the standard we aim for, and we take your comments seriously. Please know that we are addressing this issue to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to serve you better next time.- Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Comfortable and quite. Good price
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Nash, Gestion de l’hôtel
Hi Roberto,Thank you for your kind words! We’re thrilled to hear that you found our hotel comfortable and quiet, all at a good price. We strive to provide excellent value for our guests and look forward to welcoming you back soon!- Hotel Management
par un voyageur
Publié le 27 sept. 2024 sur Hotels
The property is under renovation so my assessment of the facilities will be temporary - but the rooms are in rough shape. The furniture is very worn out, the everything is very dated, lights need to be changed, my shower had a slow drain.
I would describe everything else as average. This is a low-to-mid-range hotel and so I expected a low-to-mid-range experience.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Nash, Gestion de l’hôtel
Hi Anna,Thank you for sharing your experience during your stay. We appreciate your understanding as we undergo renovations to improve our facilities. While it’s unfortunate to hear that the room furnishings and amenities did not meet your expectations, your feedback is essential as we work on these updates. We strive to provide a comfortable experience for all our guests, and we hope that, upon your next visit, you’ll notice the enhancements we’re making. Thank you for your patience and understanding.- Hotel Management
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Nash, Gestion de l’hôtel
Hi,Thank you for your great rating! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.- Hotel Management
