Note fondée sur 119 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 mars 2024 sur Expedia
elevators were very slow and had to take stairs to get to room. there was limited parking and sometimes also no parking.
Commentaires de Gestion de l’hôtel
27 mars 2024 par General Manager, Gestion de l’hôtel
Dear James, Thank you for sharing your feedback. We're sincerely sorry for any inconvenience you experienced during your stay. We understand your frustration and will reflect on your concerns so we can seize any opportunity to make improvements where necessary. Otherwise, we hope the rest of your stay was enjoyable. Take care, and we hope to welcome you back in the future.
par un voyageur
Publié le 22 mars 2024 sur Expedia
Stylish hotel with nice artsy touches. Excellent bar with very good Mexican food and an experienced and friendly bartender. Hotel staff were eager to help and friendly. Excellent location close to Old. Pasadena and freeway entrances. Lovely neighborhood.
Clean and interesting lobby showing old silent films. The hotel definitely appeals to a hip artsy but not snooty clientele. Very fun place to be on a weekend night.
The hotel has been refurbished in a sleek, modern style, but sometimes the room seemed dark with only a couple of lighting fixtures.
At the time of our visit, the television system was unusable much of the time due to loss of signal clarity. Much like the way DIRECTV behaves in a windstorm. Also, at the time of our visit, the elevators were not working properly much of the time. Two of the three elevators Were either shut down or having problems. We opened the doors for one of the elevators and a couple came out, who had been trapped in it for over an hour. When we talked to Staff about this, they said the elevators had problems all the time. So take the stairs.
So that’s the good and the bad of it.
Commentaires de Gestion de l’hôtel
27 mars 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. We welcome all guest feedback so that we can continually improve our standards and practices. We do encourage guests to notify us of any issues that occur so that we can have the opportunity to find a solution to them. We are happy to hear that your overall stay was nice, and we hope that you will consider staying with us again should your travels bring you back to the area.
par un voyageur
Publié le 21 mars 2024 sur Expedia
par un voyageur
Publié le 17 mars 2024 sur Expedia
par un voyageur
Publié le 16 mars 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Breantae,Thanks so much for your glowing review of Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're delighted you enjoyed your visit and hope to welcome you back soon.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Room was not cleaned properly and should have been given more time especially for the amount they charge
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Haile,Guest feedback is always appreciated, though we are sorry to hear of your concerns. Please know that our friendly front desk team is always available to assist with any such problems during your stay. That said, your feedback will be discussed with the proper parties as we continue to improve, and we hope that you will allow us another chance to impress you in the future.
par un voyageur de Boston
Publié le 13 mars 2024 sur Expedia
Everything was nice here
Commentaires de Gestion de l’hôtel
16 mars 2024 par General Manager, Gestion de l’hôtel
Dear Jordan,It was a pleasure hosting you at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again soon.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Property is great! Very close to down town and restaurants.
Commentaires de Gestion de l’hôtel
14 mars 2024 par General Manager, Gestion de l’hôtel
Dear Elizabeth,We're delighted you enjoyed your stay at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. It's good to hear you enjoyed our central location and lovely property overall. Please return soon for another fantastic time.
par un voyageur
Publié le 11 mars 2024 sur Expedia
par un voyageur
Publié le 10 mars 2024 sur Expedia
Nice place.
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Marilyn,Thank you for your review! It was a pleasure having you join us during your time in Los Angeles, and we're delighted you had an enjoyable stay. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.
