Note fondée sur 880 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Chris, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Lexen HotelCustomer Care Team
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Michael, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Lexen HotelCustomer Care Team
par un voyageur
Publié le 25 sept. 2024 sur Expedia
This was the worst night of sleep I have even received in a hotel. Train outside and traffic maintained a constant level of noise throughout the night. Hotel was clean and in good condition. However, the noise was unacceptable. I don't understand how more people haven't commented on this.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Brendan, thank you for your feedback. We’re glad to hear that you found the hotel clean and in good condition, but we’re truly sorry that noise from outside impacted your stay. We understand how important a good night's sleep is and will look into ways to better address this issue for our guests. We appreciate your comments and hope you might consider staying with us again in the future for a more restful experience.Best Regards,Lexen HotelCustomer Care Team
par un voyageur
Publié le 25 sept. 2024 sur Hotels
We had a wonderful time and we are planning to go back .
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear David, thank you for your positive feedback! We're thrilled to hear that you had a wonderful time and are planning to return. We can’t wait to welcome you back for another great stay! If there's anything specific you’d like for your next visit, please let us know. Safe travels until then!Best Regards,Lexen HotelCustomer Care Team
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Wonderful stay! Very friendly, breakfast was good. Loved the all day coffee machine. Room was very stylish and well thought out.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Justin, thank you for your fantastic review! We're thrilled to hear you had a wonderful stay and enjoyed our friendly service, delicious breakfast, and all-day coffee machine. It's great to know you found your room stylish and well-designed. We look forward to welcoming you back for another enjoyable visit!Best Regards,Lexen HotelCustomer Care Team
par un voyageur
Publié le 24 sept. 2024 sur Hotels
When i came in staff was welcoming. My phone also died and i was worried since i needed access to a phone and had no charger well to my surprise there were all sorts of chargers in the room which was so good. My room was small, cozy and nice. My bed was comfy and i totally recommend
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Gema, thank you for sharing your delightful experience! We’re so glad to hear that our staff made you feel welcome upon arrival and that you found the variety of chargers in your room helpful. It’s wonderful to know you enjoyed the cozy atmosphere and comfortable bed. Your recommendation means a lot to us, and we look forward to welcoming you back for another stay!Best Regards,Lexen HotelCustomer Care Team
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Suoer clean and friendly staff
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Daniel, thank you for your kind words! We’re thrilled to hear that you found our hotel super clean and our staff friendly. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another great stay!Best Regards,Lexen HotelCustomer Care Team
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The hotel was really clean and conveniently located for my plans, and the staff was really nice and helpful so I feel a bit bad leaving this review. However, the days we were here were quite noisy for reasons I did not expect (namely, the train noises were not that bad) but almost everything else was quite loud! We were in a room around the bar/courtyard and could hear everything in the courtyard. During the day, they were doing construction outside in the courtyard and at night we could hear patrons and music from the bar. It seems like a huge oversight to have the bar right outside of the room window. Our room also seemed to pick up sound from the rooms above and around us and we could hear phone calls and even neighboring rooms coughing and using the bathroom. It was a bit unfortunate because the room was otherwise nice and spacious.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear guest, thank you for sharing your experience with us. We’re glad to hear that you found our hotel clean, conveniently located, and our staff helpful. However, we sincerely apologize for the noise disturbances you encountered during your stay, particularly from the courtyard and bar area. Your feedback is invaluable, and we recognize the importance of a restful environment for our guests. We are actively looking into soundproofing measures to enhance the comfort of our accommodations. We appreciate your understanding and hope you’ll consider staying with us again, allowing us the opportunity to provide you with a more peaceful experience.Best Regards,Lexen HotelCustomer Care Team
par un voyageur de Any city
Publié le 23 sept. 2024 sur Expedia
I would stay there again for 2 reasons
# 1 Bed was really comfortable
# 2 It was quiet
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Rob, we're delighted to hear that you enjoyed a comfortable and quiet stay! It's great to know our bed met your needs. We look forward to welcoming you back for another restful experience!Best Regards,Lexen HotelCustomer Care Team
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Janne, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Lexen HotelCustomer Care Team
