Note fondée sur 853 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,6 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2023 sur Expedia
i appreciate the size of the room and the lobby. Everything great. The great thing is also the easy access to Cassells Hamburger.
Quiet place and easy to check in . I think there are some update to do to be famous but it's very cool.
Around 30 minutes from LAX and the same to the beach by car.
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Patrick Hill (Front Office Supervisor), Gestion de l’hôtel
Thank you for taking the time to leave us a review of your stay here at Hotel Normandie. We are delighted to hear that you enjoyed your time with us and that you found our location to be ideal for navigating LAX and the beaches. We are also glad to know that you enjoyed the restaurant on site. It is definitely easy to access with an entrance in the lobby area! We hope you will think of us again in the future and wish you all the best until then.
par un voyageur
Publié le 17 sept. 2023 sur Expedia
Le matin et le soir avoir un café ou un verre de vin
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Adam Ruiz (Front Office Supervisor), Gestion de l’hôtel
Thank you for taking the time to leave us a review, we greatly appreciate it and look forward to having you with us again in the future!
par un voyageur
Publié le 30 juill. 2023 sur Expedia
Hôtel très bien situé, près du métro et de plusieurs restaurants. Le personnel à l'accueil était très sympathique et aidant. Le vin offert à l'apéro est une attention qui fut très appréciée.
Commentaires de Gestion de l’hôtel
30 juill. 2023 par Adam Ruiz (Front Office Supervisor), Gestion de l’hôtel
Thank you for leaving us such kind feedback, we truly appreciate it and look forward to having you with us again in the near future!
par un voyageur
Publié le 7 mai 2023 sur Expedia
Un personnel exécrable, une chambre trop petite pour 4, pas de coffre fort, pas de penderie,4 ceintres mais nulle part pour les accrocher correctement, vue sur un mur à 2 mètres, à fuir
Commentaires de Gestion de l’hôtel
8 mai 2023 par Patrick Hill (Front Office Supervisor), Gestion de l’hôtel
Thank you for taking the time to leave a review of your stay. We are sorry to hear that you had such an unpleasant experience with us. We strive to provide excellent service and accommodation, and it would seem in this instance we fell short of your expectations. For that we do apologize. We hope you will give us the opportunity to be of service in the future and wish you many happier travels until then.
par un voyageur
Publié le 24 févr. 2023 sur Expedia
Passable
Commentaires de Gestion de l’hôtel
24 févr. 2023 par Patrick Hill (Front Office Supervisor), Gestion de l’hôtel
Thank you for taking the time to leave a review of your stay here at Hotel Normandie. We take all feedback to heart as we strive to provide the best experience possible for our guests. Best Regards.
par un voyageur
Publié le 7 août 2022 sur Hotels
Les chambres sont petites et ne sentent pas très bon.
Le bar de l’hôtel ferme à 21h, c’est très tôt et impossible de prendre un verre.
Le parking proposé est très cher, 40€ la nuit.
Commentaires de Gestion de l’hôtel
8 août 2022 par CJ, Gestion de l’hôtel
Merci pour votre avis. Le bar de l'hôtel est ouvert de 18h00 à 2h00 tous les jours.
par un voyageur
Publié le 1 avr. 2024
Old, dirty overall-sheets were clean.Parking very expensive-VERY noisy! People yelling outside until 1am!
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Patrick Hill (Front Office Supervisor), Gestion de l’hôtel
We're sincerely sorry to hear about your disappointing experience during your stay. Providing a comfortable and peaceful environment for our guests is paramount, and it's disheartening to learn that we fell short of meeting your expectations. Your feedback regarding cleanliness and noise disturbances will be addressed with our team to ensure immediate improvements. Regarding parking fees, we understand your concern and will consider your feedback for future adjustments. We truly value your input and hope to have the opportunity to regain your trust in the future. If you decide to give us another chance, please don't hesitate to reach out, and we'll strive to make your next stay with us exceptional.
par un voyageur
Publié le 30 mars 2024 sur Hotels
We were visiting Universal Studios and didn't have a car, so this hotel was in a very convenient location for taking the subway there with a stop about a block away. We didn't spend a lot of time in the hotel, but the lobby was nice and the desk person seemed friendly for check in and check out. They have coffee in the morning. The room was in good condition. It's an older hotel so the hall is a little dark and things are older in the room, but everything that needed to work did and the beds and pillows were comfortable. The room could probably use some cosmetic upgrades, but for what we were in LA for it worked very well for us.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Patrick Hill (Front Office Supervisor), Gestion de l’hôtel
We're thrilled to hear that our hotel's location served as a convenient base for your visit to Universal Studios, especially with the nearby subway stop facilitating your travels. Your positive comments about our lobby, friendly staff, and comfortable accommodations are greatly appreciated. While we understand that some areas may reflect the charm of our hotel's age, we're glad that everything met your needs during your stay. Your feedback on cosmetic upgrades is duly noted, and we'll strive to enhance our offerings further. It was a pleasure hosting you, and we hope to welcome you back for another enjoyable stay in the future.
par un voyageur
Publié le 29 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 mars 2024 par Patrick Hill (Front Office Supervisor), Gestion de l’hôtel
We're sorry to hear that your experience fell short of expectations during your recent stay. Your feedback is invaluable to us, and we regret that we did not meet your standards on this occasion. We continuously strive to improve our services and facilities, and your comments will be carefully reviewed to address any areas of concern. We hope for the opportunity to welcome you back in the future and provide you with the exceptional experience that we aim to deliver to all our guests.
par un voyageur
Publié le 29 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 mars 2024 par Patrick Hill (Front Office Supervisor), Gestion de l’hôtel
We appreciate you taking the time to provide us with your rating, although we regret that your experience did not fully meet your expectations. Your satisfaction is our priority, and we would have valued any additional feedback to understand how we could improve. Please know that your comments, even brief ones, are instrumental in helping us enhance our services and facilities for all guests. We hope for the chance to welcome you back in the future and provide you with a more enjoyable stay.
