Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2024
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 27 juill. 2024
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Earl, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Hawaiian Gardens. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 28 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jeffrey, thank you for letting us know you had a great stay at La Quinta Hawaiian Gardens. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team
par un voyageur de Kingman
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Rayford, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at La Quinta Hawaiian Gardens with the finest of our facilities and services!Best Regards,Customer Care Team
par un voyageur de Rancho Cordova
Publié le 28 juin 2024 sur Expedia
Really nice room but the shower is weird because they're is no barrier preventing water from dripping into the bathroom floor. We had no working ac unit for two days so that sucks but they fixed it right away when we left for the whole day.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Mark, we appreciate your feedback regarding your recent stay. It's wonderful to hear that you found our rooms to be comfortable, although we regret the inconvenience caused by the shower and AC issues. Please know that your comments have been shared with our maintenance team for immediate resolution. Your satisfaction is our top priority, and we look forward to welcoming you back for a seamless experience that exceeds your expectations.Best Regards,Customer Care Team
par un voyageur
Publié le 25 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 25 juin 2024 sur Expedia
Good hotel
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Vianney, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Hawaiian Gardens. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our hotel and facilities makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team
par un voyageur
Publié le 24 juin 2024 sur Expedia
Checking in was easy except for charges to do early checkin/late check out. Upon checking in theh had fans blowing in the lobby area. It appeared to be that their air froze and was not cooling the hotel. A/C was working in the room. Only had 2 towels in the bathroom and when I called the reception area I didnt get a response. I called a second time because the iron wasnt working well.and was told they would bring another one up. Ultimately, I was getting ready for an event and couldn't wait so i left. Only stayed one night but the hotel is average.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Diana, thank you for taking the time to share your feedback. We apologize for the inconveniences you encountered during your stay, particularly regarding the early check-in/late check-out charges, the lobby cooling issues, the limited towels, and the broken iron in your room. We are also sorry for the lack of timely response from our reception area. We understand how frustrating these issues can be, especially when preparing for an event. We regret these shortcomings and feel disappointed that we could not provide a truly fulfilling experience for you. We assure you that we will revisit your review, improve our facilities, and upgrade our property conditions to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team
par un voyageur
Publié le 24 juin 2024 sur Expedia
Everything looks good but spa is out of order & laundry room washing machine needs repair. Coffee, hot water, liquid coffee creamer, juices are empty for breakfast.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Norma, thank you for sharing your thoughts. We are glad you found many aspects of your stay satisfactory. However, we apologize for the out-of-order spa, the laundry room issues, and the breakfast shortages. We will address these problems promptly to ensure all facilities and services meet our guests' expectations. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at La Quinta Hawaiian Gardens.Best Regards,Customer Care Team
