Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the 5 stars! Hope to see you again soon!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Good Option
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the shoutout, Homero! Hope to see you again soon!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The property was amazing. Great staff and wonderful customer service. We look forward to returning!!!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Services, Gestion de l’hôtel
Thanks so much, Craig! We’re so glad you had a great stay and can’t wait to welcome you back!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the 5 stars, Yadira! Hope to see you again soon!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the 5 stars, Zhanna! Hope to see you again soon!
par un voyageur
Outstanding Hotel
Publié le 24 sept. 2024 sur HotelsMy husband and I really like this hotel and have stayed on numerous occasions. I receive routine treatments at USC Keck Hospital (which is 3 hours from where we live) and this hotel gives us a great location for that purpose. The staff is always great and very accommodating, especially in giving us our requested handicapped room. Our only complaint is that the bed is a little too stiff for our liking so we both wake up with a bit of sore back. We started bringing a mattress topper with us which helps a lot. Normally this issue would be enough to search for a different hotel, however, everything else about this hotel is so outstanding that we are willing to overlook the stiff bed issue. It is conveniently located to several fantastic restaurants and shopping.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks so much for your loyalty, Carol. Always happy to see you and your husband! Glad we can make your trips to USC as easy as possible. We’ll look into adding some softer mattresses to our rooms. In the meantime, we’re so happy you’re willing to overlook the stiffness for all the other great stuff we have to offer. See you next time!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for leaving 5 stars, Cathy! Hope to see you again soon!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Justin and Vincent at the front desk showed me and my wife the best service we have ever experienced. Recommend them 10/10 thank you again Justin and Vincent for making it so special.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for this awesome shoutout, Edward! Justin and Vincent are the best, so glad they made your stay so special. Hope you’ll come back to stay with us next time you’re in town!
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Positives: Room and bed were clean and up to date. Would've been better if there was a microwave and non-slip floor mat for the bathtub. Amenities should have extra toothbrush, I had to request that. Room service and breakfast were great. Staff like Rosario from Dining is friendly and prompt. Pool was pretty nice and clean and the heated aspect of it was warm enough to be comfortable, but we also were looking for a spa as it stated, so it was also disappointing when we found it was a luke-warm pool only.
Negatives: Check-in was rough, we informed front desk we were delayed and gave them proper notice beforehand to prepare for our arrival. Some valet staff did not help us with our luggage, while multiple staff stood around too busy chatting and star gazing -- we had to push our own luggage trolley to the front desk after the valet parking that cost $29/night. I had to call front desk about the Wifi procedures, and directions were a bit unclear at check-in. Steep fees for something that should be basic, compared to other hotels . The room sign said complimentary water, but with the water was also a water they charged $6 for and there was no indication that water was not also free. No bathrobes, slippers, and front desk said they can't provide that basic amenity because "the maids aren't around and it might be too late after 4pm"
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Services, Gestion de l’hôtel
Thanks for your detailed feedback, Kristin. So glad you loved our staff and the room. We’ll pass along your suggestions about the microwave and tub mat to our team, and we’ll look into what went wrong with check-in. Sounds like it should have gone more smoothly. Hope you’ll stay with us again next time you’re in the area!
