Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Warm regards, The Burbank Marriott Team, Gestion de l’hôtel
Thanks a million for the stellar rating! We're thrilled to hear you enjoyed your time at the Burbank Marriott Hotel. Looking forward to welcoming you back soon!
par un voyageur
Publié le 23 oct. 2024 sur Hotels
Loved my stay, this is now my go to hotel when I’m in the area.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Warm regards, The Burbank Marriott Team, Gestion de l’hôtel
Thanks a million for the stellar rating! We're thrilled to hear you enjoyed your time at the Burbank Marriott Hotel. Looking forward to welcoming you back soon!
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The property was very nice but the room we got was outdated. The tub also had issues draining. The service was great though!
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Warm regards, The Burbank Marriott Team, Gestion de l’hôtel
Thank you for your feedback! It's great to hear you enjoyed the property and our service. I apologize for the room being outdated and the issue with the tub. We’re on it to make sure those things get fixed. We appreciate your input and hope to make your next visit even better.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Perfect location
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Warm regards, The Burbank Marriott Team, Gestion de l’hôtel
Thanks a million for the stellar rating! We're thrilled to hear you enjoyed your time at the Burbank Marriott Hotel. Looking forward to welcoming you back soon!
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Warm regards, The Burbank Marriott Team, Gestion de l’hôtel
Thanks a million for the stellar rating! We're thrilled to hear you enjoyed your time at the Burbank Marriott Hotel. Looking forward to welcoming you back soon!
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Warm regards, The Burbank Marriott Team, Gestion de l’hôtel
Thank you so much for your positive feedback! We're thrilled to see you had a great stay. We’re always aiming for a perfect 10, so if there’s anything specific we can do to make your next visit even better, please let us know. Looking forward to welcoming you back soon!
par un voyageur
Publié le 17 oct. 2024 sur Expedia
I booked a king size room over a month ago. Upon arrival at 6pm they stated they didn’t have any king size rooms. The staff was very rude at the front desk didn’t even try to accommodate me in anyway. The hotel does not appear like the pictures. Rooms are dirty and outdated.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Warm regards, The Burbank Marriott Team, Gestion de l’hôtel
I'm genuinely sorry to hear about your experience. This isn't what we aim for at Burbank Marriott Hotel. We strive to ensure every guest has a comfortable and welcoming stay, and it's clear we fell short in your case. Your feedback is valuable, and we'll address the issues with our team to improve. If you’d be open to giving us another chance, we’d love to make it right. Please reach out directly, so we can discuss further. Safe travels and thanks for sharing your thoughts.
par un voyageur
Will stay again
Publié le 15 oct. 2024 sur HotelsVery convenient next to the airport. Glad the airport stops at 10 PM. Made for a very pleasant stay.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Warm regards, The Burbank Marriott Team, Gestion de l’hôtel
Thanks a million for the stellar rating! We're thrilled to hear you enjoyed your time at the Burbank Marriott Hotel. Looking forward to welcoming you back soon!
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Beautiful property
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Warm regards, The Burbank Marriott Team, Gestion de l’hôtel
Thanks a million for the stellar rating! We're thrilled to hear you enjoyed your time at the Burbank Marriott Hotel. Looking forward to welcoming you back soon!
par un voyageur
Publié le 15 oct. 2024 sur Hotels
This hotel is going downhill fast. I'm there every year for a convention and over the last 4 years it seems like things are getting worse each time. Vending machines not stocked, Starbucks not open until late morning on the weekend? This is now a $110 a night hotel, not the $220 they charge. It's not the worst...but it's not worth what they are asking anymore. Used to be.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Sofie, Gestion de l’hôtel
Thank you for your candid feedback. We’re genuinely sorry to hear about your recent experiences and appreciate your loyalty over the years. We understand your concerns regarding the vending machines and the Starbucks hours, and we apologize for any inconvenience this has caused.Your comments have been shared with our management team to address these issues promptly. We strive to provide a high-quality experience for all our guests and will work diligently to improve. We hope you’ll give us another chance to make your next stay more enjoyable. Thank you for your understanding and patience.
