Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Edith, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Marriott Long Beach Downtown. We hope to have the pleasure of doing so again on your next visit to the area.Best regards, Kellen AasiGeneral Manager
par un voyageur
Dissatisfied customer due to leaking AC.
Publié le 24 sept. 2024 sur HotelsUnfortunately, our AC was leaking from the ceiling. We are trying to get money back because they were unable to accommodate moving to another room. While waiting for them to fix it the housekeeper came and said she’d come back. Needless to say, our room never got cleaned. The trash was full from 2 days worth. The manager Nancy may be calling hotels.com.
par un voyageur
Fun
Publié le 23 sept. 2024 sur HotelsLovely stay and great location
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Nice refurbished room, pretty clean and comfy. The shower sometimes had a little bit of a sewage smell to it but it was barely noticeable.
What I didn't like is that, I think it is overpriced for the area. On top of the regular rate, they charge 40 for parking and 30 "destination fee". Those 30 they say you can use for food on the premises but still, what if I don't want to eat there at all. Or if I do, then I have to use 30 dollars on overpriced products from the store? The staff didn't care to tell me this when I checked in so that's why I give it just 2 out of 5 star on the staff area. I just realized I "lost" $120 when I checked out and got the receipt.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Francisco, Thank you for your kind words about our refurbished rooms and comfort at Marriott Long Beach Downtown. However, we're sorry to hear that some aspects of your stay didn't meet your expectations, especially regarding the fees and communication at check-in. Ensuring that our guests have complete transparency regarding our fees is of utmost importance to us, and these are displayed on our website, allowing guests to have this information prior to making a reservation; therefore, we regret any misunderstanding. Your experience is important to us, and we'll address these issues to improve communication and overall satisfaction. We hope you'll consider staying with us again in the future.Best regards, Kellen AasiGeneral Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
par un voyageur
Publié le 12 sept. 2024 sur Wotif
Hotel room was nice and the hotel dacikities were good. However there was limited dining ootions in the area.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Check in staff was wonderful. Hotel was in great location where we could walk to what we wanted to see
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Rather disappointed. Initially given room that wasn’t in service. Nothing in it worked and it wasn’t ready for guests. The next room we were given was nice but a floor above the pool and music played until after midnight and then started before 8 am which made it very difficult to sleep. Also when I went to check out, it there was only one person at the desk and after 10 minutes of waiting for her to get off the phone, I finally had to just walk away. Considering I was standing in front of her, she could have put the person on the phone on hold for the 30 seconds it would take for me to say the room I was checking out of.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Had an excellent time. Highly recommend
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sr. Rooms Operations Manager, Gestion de l’hôtel
Dear Josh, Thank you for recommending Marriott Long Beach Downtown. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards, Kellen Asai Sr. Rooms Operations Manager
