Avis 5 ★ Penthouse Oasis With Ocean & Marina Views ★ PRIVATE ROOFTOP Venice Beach

Dear De Anna, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We take these concerns very seriously and are committed to addressing each one to improve our guests' experiences. Cleanliness: We are truly sorry for the cleanliness issues you experienced, including the roach and dust. This is not acceptable, and we will work with our cleaning team to ensure such oversights do not happen again. Maintenance Issues: We regret the inconvenience caused by the broken shades, screen slider, and dryer. We will ensure these are fixed immediately. Early Check-In: We apologize for the delay in having the property ready and any inconvenience this may have caused. We will review our procedures to ensure better coordination and communication. Customer Service: We are sorry to hear about your negative interaction with our staff. This is not the level of service we strive to provide, and we will address this internally to ensure better assistance for our guests. Property Use: Regarding the sign about rentals, we assure you that we are in compliance with local regulations. We will clarify this with the building management to prevent any misunderstandings. Dryer and Towels: We apologize for the inconvenience with the broken dryer and lack of towels. This oversight is not reflective of our usual standards, and we will ensure these amenities are properly provided in the future. Ring Doorbell: The Ring doorbell is for security purposes only and not to monitor guests. We understand your concern and will make sure guests are informed about its purpose to avoid discomfort. We value your feedback and are committed to making the necessary improvements. We hope you will give us another chance to provide you with a better experience in the future. Best regards,