Avis Quality Inn Burbank Airport

Mademoiselle Sandrine,Merci d'avoir pris le temps de partager votre avis sur Expedia. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.Nous regrettons que le petit déjeuner, le bruit de la route, et l'état de la piscine n'aient pas répondu à vos attentes. Sachez que vos commentaires sont pris très au sérieux et que nous allons travailler à améliorer ces aspects.Nous sommes ravis de savoir que vous avez trouvé notre personnel très agréable. Votre satisfaction est notre priorité, et nous nous efforçons toujours de fournir un service de qualité.Merci encore pour vos commentaires et d'avoir choisi le Quality Inn Burbank. Nous espérons avoir l'occasion de vous offrir une meilleure expérience à l'avenir.Cordialement,Daniel GarciaDirecteur Général

Hello France, thank you for taking the time to give us your feedback. We appreciate your review! Hope to see you soon.

Hi Esteban, thank you for your feedback! We appreciate your review hope to see you again in the near future.

Hola Virginie , gracias por tus comentarios! Nos alegra saber que tuvo una gran experiencia con nosotros. También estamos felices de que haya disfrutado de su estadía con nosotros. Esperamos verte de nuevo en el futuro.

Hello Tina Xuan-Phi,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the elevators. We understand how important it is to have a smooth and hassle-free stay, and we regret that this issue impacted your experience.Please know that we are addressing the elevator situation to ensure it is resolved promptly. Your comfort and satisfaction are very important to us, and we appreciate your patience and understanding.If there’s anything else we can do to improve your stay or if you have any additional concerns, please don’t hesitate to let us know.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.Best Regards

Hola Ernesto,Muchas gracias por tu maravillosa reseña y la calificación perfecta! Nos alegra saber que consideraste que nuestra ubicación es conveniente y de fácil acceso.Tus amables palabras significan mucho para nosotros y sirven como una gran motivación para nuestro equipo. Si hay algo más que podamos hacer para que tu próxima estadía sea aún mejor, no dudes en hacérnoslo saber.Esperamos darle la bienvenida nuevamente pronto!

Dear Elia,Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear that the noise in the area affected your stay.I understand how important a quiet environment is, and I’m glad the air conditioning unit helped mitigate some of the outside noise. Regarding the room assignment, I apologize for the mix-up in providing you with an accessible room with a full-size bed instead of the queen bed you booked. While I’m glad this wasn’t a major issue for you, it’s something we’ll look into to ensure our guests receive the room type they expect.Your feedback is valuable to us, and we strive to make each stay as comfortable as possible. If you have any other suggestions or concerns, we’d love to hear them as we continue to improve.Thank you for staying with us, and we hope to have the opportunity to welcome you back for a better experience in the future.Best regards,Daniel Garcia

Hello Philip,Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience with the room during your stay. Providing excellent customer service and clean room are a priority for us, and it’s clear we fell short in this instance.I apologize for the issues you had to face. Your feedback is invaluable in helping us enhance our guest experience.Thank you for bringing this to our attention. I hope we have the opportunity to provide you with a better experience in the future.Best regards,

Dear Amit,Thank you for taking the time to share your feedback, and I’m sorry to hear that your stay did not meet your expectations.We understand that you were dissatisfied with various aspects of your stay, and we addressed each concern as it was brought to our attention. Regarding the breakfast and coffee availability, we strive to ensure that all items are available until the end of the breakfast period. However, we acknowledge that at times, high demand may result in items running out closer to the end of service.The elevator issue you mentioned was promptly checked, and it was found to be operational. We regret any inconvenience this may have caused during your stay.Regarding room cleaning, we provide service upon request, and I apologize if your request was not fulfilled to your satisfaction. Our team strives to accommodate all guest requests within the constraints of our operating hours.As you mentioned, noise can be an issue in certain areas of the hotel, and while we do our best to provide a comfortable environment, we understand that it may not always be perfect.We also understand that you requested to cancel your reservation multiple times prior to your arrival, and unfortunately, the rate you selected was non-cancellable and non-refundable. We do our best to uphold the terms agreed upon at the time of booking. Despite these challenges, we made every effort to address your concerns during your stay, but we recognize that this may not have aligned with your expectations.We appreciate your feedback and take it seriously as we continue to improve our services. If there’s anything further you would like to discuss, please feel free to contact me directly.Best regards,Daniel Garcia

Dear Mattia,Grazie per aver condiviso il tuo feedback. Mi dispiace sentire che il tuo soggiorno non è stato all’altezza delle tue aspettative.Mi scuso per il rumore nella tua stanza e per il problema di pulizia che hai riscontrato. Questo non rispecchia i nostri standard abituali, e affronterò queste preoccupazioni con il nostro team di pulizia per assicurarmi che non si ripetano.Per quanto riguarda il servizio navetta, mi scuso sinceramente per l'inconveniente e la mancata comunicazione. Anche se il nostro servizio navetta opera solo in determinati giorni, capisco quanto possa essere stato frustrante ricevere informazioni contrastanti. Rivedremo i nostri processi di comunicazione per evitare tali problemi in futuro.Se hai ulteriori preoccupazioni o se c'è qualcosa che possiamo fare per rimediare, non esitare a contattarmi direttamente.Grazie ancora per il tuo feedback e mi scuso per la delusione che hai vissuto durante il tuo soggiorno.Cordiali saluti,Daniel Garcia