Note fondée sur 124 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bof !!
Publié le 9 sept. 2024 sur HotelsUne Chambre cote rue , trop bruyant, pas agréables moindre personne qui passe sur le trottoir ont l entend . Réveiller plusieurs fois dans la nuit . Pas agreable
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Cheri P, Gestion de l’hôtel
Dear Anonymous,Thank you very much for your recent stay at The Santa Monica Hotel . Please accept my sincere apology on behalf of the Santa Monica Hotel . I am very sorry to learn that your experience did not meet your expectations.. We value our customers and understand how important it is to offer exceptional service and a renewing experience. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. I do hope that you will give us the opportunity again to restore your confidence by staying with us in the future. Please reach out to me directly to make these arrangements
par un voyageur
Petit coin de fraîcheur à Santa Monica
Publié le 18 juill. 2024 sur HotelsSéjour en famille.
On a apprécié l’emplacement à deux pas des commerces. 20 minutes à pied de la plage.
Les équipements : micro onde et réfrigérateur.
C’était propre
Le personnel très serviable, au top.
La deco est très agréable et raffraichissante.
Le coin extérieur où on peut manger et prendre un petit dejeuner
Le café nespresso
Seul petit point noir, l’insonorisation quand on a une chambre qui se trouve sous un premier étage.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Cheri P, Gestion de l’hôtel
Dear Emma,Thank you for taking the time to leave us such a wonderful review, I am delighted to hear that the Santa Monica Hotel was able to meet your needs as we pride ourselves on providing every guest with a memorable experience and I am pleased you were able to experience that during your stay. The next time your back in the Santa Monica area we would love to welcome you back!
par un voyageur de Québec
Publié le 27 avr. 2024 sur Expedia
Very good service !
par un voyageur de Chambly
Publié le 13 mars 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
14 mars 2024 par SMH Staff, Gestion de l’hôtel
Dear Stephanie, thank you for taking the time to leave us such a wonderful review. We are delighted to hear that the Santa Monica Hotel was able to meet your needs as we pride ourselves on providing every guest with a memorable experience. We are pleased you were able to experience that during your stay. The next time you're in the Santa Monica area we would love to welcome you back! On behalf of our team at the Santa Monica Hotel it was our pleasure. We look forward to your next visit. Take care and have a wonderful day. Sincerely, SMH
par un voyageur
Bien
Publié le 26 déc. 2023 sur HotelsUne nuit en famille . Motel refait très mignon. Par contre La chambre et la salle sont un peu petites. Chambre propre.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Cheri P, Gestion de l’hôtel
Dear Sabrina,Thank you for taking the time to leave us such a wonderful review, I am delighted to hear that the Santa Monica Hotel was able to meet your needs as we pride ourselves on providing every guest with a memorable experience and I am pleased you were able to experience that during your stay. The next time your back in the Santa Monica area we would love to welcome you back!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
This is definitely just a dressed up motel, not a hotel. The price seemed a bit high for the accommodations, but maybe that's just how California is - we're not from California. The room was very clean and everything was decorated really cute. The parking was a big plus! The mattress was not good. It was loud - as you might expect a motel to be - but we brought a sound machine and slept good.
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Margaret, Gestion de l’hôtel
Thank you for sharing your experience with us! We appreciate your kind words about the cleanliness, décor, and parking—these are things we’re proud of. We understand that the noise and mattress didn’t fully meet your expectations, and we’ll use your feedback to continue improving. California prices can definitely be an adjustment, but we aim to provide great value for the area. We’re glad the sound machine helped, and we hope to welcome you back in the future for an even better stay!
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Margaret, Gestion de l’hôtel
Thank you so much for the perfect 10 out of 10! We’re delighted to know you had such an amazing stay. Your feedback truly motivates our team to continue providing top-notch service. We look forward to welcoming you back soon for another fantastic experience!
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Margaret, Gestion de l’hôtel
Thank you for the wonderful 5 out of 5 review! We’re so happy to hear you had a great stay. Your positive feedback means so much to us, and we can’t wait to welcome you back again soon.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
When we arrived we had to clean the bathroom sink because there were hair shavings in it, having said that for the rest of our stay the room was kept nice and clean. Staff were friendly but knowledge of the area was limited. Not enough storage facikities for clothes in the room. Beds were comfy and bathroom was big. A pleasant 20 minute walk to the beach pier, bars and restaurants. Overall we enjoyed our stay
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Margaret, Gestion de l’hôtel
Thank you for your feedback! We sincerely apologize for the oversight with the bathroom sink upon your arrival—this is not the standard we aim to provide, and we’ll address it with our housekeeping team to ensure it doesn’t happen again.We’re glad to hear that the room was kept nice and clean during the rest of your stay and that you found the beds comfy and the bathroom spacious. Our team strives to be as helpful as possible, and we’ll work on improving our local area knowledge for future guests.Thank you for highlighting the convenient walk to the beach and for sharing that you enjoyed your stay overall. We’d love to welcome you back and make your next visit even better!
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Margaret, Gestion de l’hôtel
Thank you for the perfect 10 out of 10! We’re thrilled to know you had such a fantastic experience with us. Your support means so much, and we’re excited to welcome you back for another great stay in the future!
