Ratings based on 1,770 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 10, 2024 on Hotels
Comment from Hotel Management
Aug. 10, 2024 by Customer Service, Hotel Management
Kyoung, thank you for staying with us at Sonesta Select Los Angeles Torrance South Bay. We're delighted you had a positive experience! Our team looks forward to welcoming you back soon.
by A traveller
Posted Aug. 9, 2024 on Expedia
Great hotel! I loved the view from the balcony.
Comment from Hotel Management
Aug. 10, 2024 by Customer Service, Hotel Management
Jasmin,We are thrilled you enjoyed your stay at Sonesta Select Los Angeles Torrance South Bay. It's wonderful to hear you loved the view from the balcony. We hope to see you again soon!Warm regards,The Sonesta Select Los Angeles Torrance South Bay Team
by A traveller
Posted Aug. 9, 2024 on Hotels
Comment from Hotel Management
Aug. 11, 2024 by Customer Service, Hotel Management
Kendrid, thank you for staying with us at Sonesta Select Los Angeles Torrance South Bay. We're delighted you had a great experience and appreciate your positive rating. We're looking forward to welcoming you back.
by A traveller
Posted Aug. 8, 2024 on Expedia
Great place to stay for the weekend.
Comment from Hotel Management
Aug. 13, 2024 by Customer Service, Hotel Management
Julio, thank you for staying with us at Sonesta Select Los Angeles Torrance South Bay. We're pleased to hear you found it to be a great place for your weekend getaway. We hope to welcome you back soon!
by A traveller
Posted Aug. 8, 2024 on Expedia
Comment from Hotel Management
Aug. 10, 2024 by Customer Service, Hotel Management
Ahmed, thank you for staying with us at Sonesta Select Los Angeles Torrance South Bay. We hope you had a fantastic stay and look forward to welcoming you back soon!
by A traveller
Posted Aug. 7, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by Customer Service, Hotel Management
Carla, thank you for staying with us at Sonesta Select Los Angeles Torrance South Bay. We're pleased to see your positive rating and hope to welcome you back for another great stay soon. Safe travels!
by A traveller
Posted Aug. 7, 2024 on Hotels
Comment from Hotel Management
Aug. 8, 2024 by Customer Service, Hotel Management
Carla, Thank you for staying with us at Sonesta Select Los Angeles Torrance South Bay. It's great to see you had an enjoyable experience. We're looking forward to welcoming you back in the future!
by A traveller
Posted Aug. 7, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by Customer Service, Hotel Management
Keizo, thank you for choosing Sonesta Select Los Angeles Torrance South Bay. We're thrilled you had such a great experience. We hope to welcome you back soon!
by A traveller
Posted Aug. 7, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by Customer Service, Hotel Management
Gaston, thank you for choosing to stay with us at Sonesta Select Los Angeles Torrance South Bay. We’re delighted you loved your experience. Looking forward to welcoming you back in the future!
by A traveller
No early check in / Room cancelled at 3 am
Posted Aug. 6, 2024 on HotelsI booked a patio room for a music festival. I knew there would be a chance for no early check in but considering the event started at 2 and check in was at 4 I decided to still give it a try. I arrived at noon, I asked the receptionist if I could do early check in and he informed me the family who booked the room before me still hasn’t checked out so I would have to wait until 4 pm. I informed him that I would be at my festival until late. He said “ no problem since we can’t give you the room now there will be someone here TWENTY FOUR SEVEN to help you check in when you arrive”. I go to my festival and after party and arrive to check in at 3am. I have been charged for my room already as I could see in my bank statement. I arrived and the new receptionist goes “ I just cancelled your room. Next time don’t check in late.” Then he starts showing frustration as if this is my fault. After a few minutes he magically was able to give me my room back and says I should have shown up earlier and let them know I was going to be late. I was like sir your coworker literally told me to arrive whenever since you couldn’t do early check in. The actual room has see through curtains. The beds were clean and comfortable. The shower was spacious and has plenty of towels. No microwave but has a fridge. There was also many entrances to the hotel and lots of parking.
Comment from Hotel Management
Aug. 8, 2024 by Customer Service, Hotel Management
Thank you for sharing your experience. We are sorry to hear about the confusion during your check-in process. The feedback regarding your arrival time will be brought to the attention of our team members to prevent such misunderstandings in the future. It is pleasing to know that you found the room clean and comfortable and appreciated the ample parking and hotel entrances. We hope you will consider staying with us again, allowing us another opportunity to provide you with a more seamless experience.
