Ratings based on 920 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Delano
Posted Jun. 23, 2024
Nice place for the money. Kind of far from shopping just a Wendys next door which is good to grab a bite. Good place for a place to get some sleep. Place is under construction.
Comment from Hotel Management
Jun. 25, 2024 by Customer Care Team, Hotel Management
Dear Manuel, thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be a good value for the money and that you had a comfortable stay overall. However, we apologize for any inconvenience caused by the ongoing construction. Please know that we are working hard to improve our facilities for our guests' future enjoyment. If there's anything specific you feel we could do better, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an even better experience. Safe travels!Best Regards, Super 8 TorranceCustomer Care Team
by A traveller from Delano
Posted Jun. 8, 2024
Nice place, rooms are comfy. Like the there is a Wendys next door and good sandwhich place.
Comment from Hotel Management
Jun. 10, 2024 by Customer Care Team, Hotel Management
Dear Manuel, thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our rooms to be comfortable. It's great to know that you appreciated the convenience of having a Wendy's and a good sandwich place nearby. Providing our guests with easy access to dining options is important to us, and we're pleased that it enhanced your overall experience. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Best Regards, Super 8 TorranceCustomer Care Team
by A traveller
Posted Mar. 31, 2024 on Expedia
Amazing
Comment from Hotel Management
Apr. 1, 2024 by Customer Care Team, Hotel Management
Dear Justin, we're thrilled to hear that you had an amazing experience during your stay! Providing exceptional service and ensuring our guests have a wonderful time is our top priority. If there's anything specific that made your stay exceptional or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another amazing stay in the future!Best Regards, Super 8 TorranceCustomer Care Team
by A traveller
Posted Mar. 30, 2024 on Expedia
I travel for business: Check in was ok got to the room and the towels (2 ) one face cloth and one bath towel was all I got and both looked very old and dingy. Found 1/8 of a roll of toilet paper only and no tissues. I asked the maid for tissues and she stated the management will not purchase any and then I asked her for a roll of toilet paper and she gave me another 1/4 roll. I asked the maid for more towels and she stated that she did not have any more and that they are washing them. The next night I got back to my room around 9:00 pm and my towels were gone which left me with nothing to take a shower with. Two morning in a roll I walked out of my room to go to work at 4:30 am and saw mice running in the hallway. I had to check out early.
I will NEVER book at this hotel AGAIN
Comment from Hotel Management
Apr. 1, 2024 by Customer Care Team, Hotel Management
Dear Robert, we sincerely apologize for the unacceptable experience you encountered during your stay. Providing clean and well-stocked accommodations is essential, and we deeply regret that we fell short of meeting your expectations. Rest assured, we take your feedback seriously and will handle these issues promptly with our housekeeping and management teams to ensure they are rectified and prevented from happening again in the future. We understand the importance of a comfortable and hassle-free stay, and we are committed to providing a higher standard of service to all our guests. Please accept our sincerest apologies once again, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything else we can do to assist you or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Best Regards, Super 8 TorranceCustomer Care Team
by A traveller
Posted Mar. 29, 2024 on Expedia
Well we checked in first room the sink n faucet were broken. Took another room checked it blood on blankets,paint peeling on walls ,no smoke detector,door didnt lock right,no cameras for vehicle!!! Nothing wat the pics look like in app period!!!!
Comment from Hotel Management
Apr. 5, 2024 by Customer Care Team, Hotel Management
Dear Ramsey, we're deeply sorry to hear about the numerous issues you encountered during your stay. Providing a clean, comfortable, and safe environment for our guests is our top priority, and it's clear we fell short of your expectations in several areas. We sincerely apologize for the broken sink and faucet in the first room, as well as the cleanliness issues and lack of basic amenities in the second room. Additionally, we take the safety and security of our guests very seriously, and we apologize for any concerns regarding the door lock and the absence of smoke detectors. We understand your frustration with the discrepancy between the photos in the app and the actual conditions of the property. Please know that we take your feedback seriously, and we will share these issues with our team to ensure improvements are made. We truly value your input, and we hope to have the opportunity to regain your trust and provide you with a much better experience in the future. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out.Best Regards, Super 8 TorranceCustomer Care Team
by A traveller from Cincinnati
Posted Mar. 28, 2024 on Expedia
DO NOT STAY HERE!
Comment from Hotel Management
Mar. 29, 2024 by Customer Care Team, Hotel Management
Dear Sharlamaine, we are truly sorry to hear about your dissatisfaction with your recent stay. Your feedback is extremely valuable to us, and we would like to learn more about your experience to handle any issues you encounter and ensure they are resolved promptly. Please feel free to reach out to us directly so we can discuss your concerns in more detail and work towards a resolution. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we did not meet your expectations on this occasion. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards, Super 8 TorranceCustomer Care Team
by A traveller
Posted Mar. 27, 2024 on Expedia
It would be nice to have a microwave inside the room instead of having to go downstairs to heat up things. Staff is very nice and friendly.
Comment from Hotel Management
Mar. 27, 2024 by Customer Care Team, Hotel Management
Dear Nicole, thank you for your valuable feedback. We're glad to hear that you found our staff to be very nice and friendly. Your suggestion regarding having a microwave inside the room is duly noted, and we will certainly consider it for future improvements. We aim to provide convenience and comfort to all our guests, and we appreciate your input in helping us achieve that goal. We hope to have the pleasure of welcoming you back for another enjoyable stay.Best Regards, Super 8 TorranceCustomer Care Team
by A traveller
Posted Mar. 26, 2024 on Expedia
It is an ok place. Nothing to write home about.
Comment from Hotel Management
Mar. 27, 2024 by Customer Care Team, Hotel Management
Dear Thomas, thank you for sharing your feedback with us. While we're pleased to hear that your stay was satisfactory overall, we're always striving to exceed expectations. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your input is valuable to us as we continuously work to enhance the experience for all our guests. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Best Regards, Super 8 TorranceCustomer Care Team
by A traveller
Posted Mar. 20, 2024 on Hotels
It was good besides the loud arguing couple
Comment from Hotel Management
Mar. 20, 2024 by Customer Care Team, Hotel Management
Dear Oscar, we're glad to hear that your overall experience was positive, and we apologize for any disturbance caused by the noisy guests. Our team strives to ensure a peaceful and enjoyable environment for all our guests, and we regret if this was not fully achieved during your stay. Your feedback is important to us, and we will take steps to handle any noise-related issues to enhance the comfort of all our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more peaceful stay.Best Regards, Super 8 TorranceCustomer Care Team
by A traveller
Posted Mar. 19, 2024
First time staying in LA found this place, was a nice hotel, only had a few issues with the room but over all a great stay. Other then the bathroom door not staying shut or the blinds staying shut it was nice.
Comment from Hotel Management
Mar. 20, 2024 by Customer Care Team, Hotel Management
Dear Andrew, thank you for choosing to stay with us during your visit to LA. We're pleased to hear that you had an overall great stay. We apologize for the issues you encountered with the bathroom door and blinds not staying shut. Your feedback is valuable to us, and we will work to handle these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay next time.Best Regards, Super 8 TorranceCustomer Care Team
