Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Woodland Hills
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Daileah Koenig, Gestion de l’hôtel
Dear Valued Guest,Thank you for your kind review! We are truly grateful for your kind sentiments and for choosing to stay with us at Terranea Resort. It brings us great joy to know that you had a memorable experience.Should you have any insights to share on how we may ensure you have a stay worthy of 5 stars for your next visit, we would be exceptionally grateful for your feedback! We appreciate your support and look forward to welcoming you back for another exceptional stay in the future. Warm regards,Daileah KoenigAssistant Director of Guest ServicesTerranea Resort
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Daileah Koenig, Gestion de l’hôtel
Dear Ms. Ariella,Thank you so much for taking the time to share your wonderful experience with us. We are truly grateful for your kind review and thrilled to hear that you enjoyed your stay at Terranea Resort. Your satisfaction means the world to us, and we are honored to have had the opportunity to host you.We look forward to welcoming you back for another memorable visit in the future.Warm regards,Daileah KoenigAssistant Director of Guest ServicesTerranea Resort
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Magnificent views!
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Daileah Koenig, Gestion de l’hôtel
Dear Ms. Steele,Thank you for sharing your feedback. We are deeply saddened to learn that your experience at Terranea Resort did not meet your expectations, as we strive to provide exceptional service to all our guests. Please accept our sincerest apologies for falling short of our standards during your stay.We would greatly appreciate the opportunity to discuss your experience in more detail and work to make amends. If you would kindly reach out to our Front Office Leadership team, we are committed to addressing your concerns and ensuring your next visit is far more enjoyable.Thank you again for your time, and we truly hope to have the chance to welcome you back in the future.Warm regards,Daileah KoenigAssistant Director of Guest ServicesTerranea Resort
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Beautiful ground and surrounding !
par un voyageur
Publié le 23 sept. 2024 sur Hotels
This was an excellent stay and I was impress with how friendly the staff was overall. The housekeeping services these ladies were excellent. The transport by Lexus shuttle those guys were excellent also. The checking encounter absolutely excellent. It was clear that there are some staffing challenges, but none of them were oral to my stay. Also, Yes, need to also be willing to be patient because this exist everywhere. There is always an opportunity for improvement, but we are make small errors. We hope to return next year. However, I will be sharing my experience and recommending it to my friends and associates.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Daileah Koenig, Gestion de l’hôtel
Dear Mr. Eugene, Thank you for taking the time to share your wonderful experience at Terranea Resort. We are truly grateful for your kind words and for recognizing the hard work of our staff. It brings us immense joy to hear that you found our team friendly and that our housekeeping and shuttle services met your expectations.We appreciate your understanding regarding staffing challenges and your patience during your stay. Feedback like yours inspires us to continue improving and delivering the exceptional service that our guests deserve.We are thrilled to hear that you plan to return next year, and we look forward to welcoming you back! Thank you for recommending us to your friends and associates; your support means the world to us.Warm regards,Daileah KoenigAssistant Director of Guest ServicesTerranea Resort
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Daileah Koenig, Gestion de l’hôtel
Dear Troy,Thank you for taking the time to share your experience with us. We are truly disheartened to learn that we fell short of delivering the exceptional service we strive to provide every guest. We would sincerely appreciate the opportunity to speak with you directly, as we are committed to making amends. Please consider reaching out to our Front Office Leadership team at your convenience, as we would love to address any concerns you may have and ensure a more positive experience in the future.Thank you again for sharing your thoughts, and we hope to have the chance to welcome you back to Terranea.Warm regards,Daileah KoenigAssistant Director of Guest Services
par un voyageur
Fabulous stay
Publié le 10 sept. 2024 sur HotelsAmazing resort property with fantastic grounds for outdoor activities, amazing variety of restaurants. Celebrated a big birthday with pleasure there. Will most definitely return for another visit
par un voyageur
Publié le 9 sept. 2024 sur Expedia
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Wonderful family friendly resort, ocean front, with traditional Mexican architecture. Having a villa with 2 bedrooms and full kitchen enhanced the experience for the entire family. Lots of kids activities and plenty of place to run and play.
