Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Hotels
par un voyageur
Beautiful property but we picked the wrong days.
Publié le 19 août 2024 sur HotelsThe property is gorgeous and the staff was amazing. However, We arrived a few hours early Saturday in hopes of enjoying the amenities. Pools were nuts (vegas style) especially the adult pool, which wasn't expected. Crazy and with no accommodations possible. Check in was supposed to be at 4 and we couldn't get into a room until after 5. Sunday, luckily was nice and quite. But with such a late check in Saturday evening and an early 11 checkout with no accommodation for late check out, it made for a quite expensive sleep over. Property and Staff were all top notch, as I would have expected. Even though we must have just picked the wrong weekend to stay, we would definitely try again.
par un voyageur
Awful awful awful. Stay away.
Publié le 19 août 2024 sur HotelsWorst resort experience of my life. I will NEVER be back. Don’t know if we were put on some sort of secondary list because I cashed in some of my one key rewards, but I earned those rewards staying at the finest resorts in the world. And the service we got here was insulting. Literally second class citizen treatment. We asked ahead of time for a microwave because of my daughter’s severe allergies. Room had no microwave. Took a day and half to get one (after multiple phone calls). Anything we ordered from room service took 90+ minutes (if it ever came at all, which sometimes it didn’t). And forget about getting a bell hop/checking our bags before leaving. The poor girls at the front desk were trying their best to help. There was no dedicated maitre d ever to be found. A couple of the accessible staff, god bless their hearts, admitted to be trainees and overwhelmed. The staff, as a whole, was assembled of well meaning and nice individuals, but were mostly undertrained and incapable. Restaurant reservations were lost. This stay was a nightmare from start to finish. Never, ever again. The literal hours wasted waiting for things that are normally readily available. Hours. Doubt that this will be ever be read; but if it is, know that I have made it one of my missions to dissuade anyone from ever staying here.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Daileah Koenig, Gestion de l’hôtel
Dear Victory,Thank you for taking the time to share your experience, and I want to sincerely apologize for the disappointment you felt during your stay. We are truly disheartened to learn that we fell so short of the service standards you rightfully expected.At Terranea, we strive to provide each guest with an exceptional experience, and it is clear we missed that mark during your visit. Your feedback is crucial to us, and I assure you it has been taken to heart. While I understand that our apologies cannot undo the challenges you faced, I would genuinely welcome the opportunity to speak with you directly. We would be grateful if you could reach out to our Front Office Leadership team so that we may better understand your concerns and work to make amends.Thank you again for your feedback, and I hope we can have the opportunity to restore your faith in us.Warm regards,Daileah KoenigAssistant Director of Guest ServicesTerranea Resort
par un voyageur de SUGINAMIKU
Publié le 19 août 2024 sur Expedia
We were charged $60 a day in resort fees leisure.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Daileah Koenig, Gestion de l’hôtel
Dear Yasuhiko, Thank you for sharing your recent experience with us. We sincerely apologize for the aspects of your stay that did not meet your expectations, especially regarding the billing confusion. We would greatly appreciate the opportunity to speak with you directly to address your concerns and make amends. If you could kindly reach out to our Front Office Leadership, we would be more than happy to assist you further.Your feedback is invaluable to us, and we hope to have the chance to provide you with a more positive experience in the future.Warm regards,Daileah KoenigAssistant Director of Guest ServicesTerranea Resort
par un voyageur de Los Angeles
Publié le 19 août 2024 sur Expedia
It is so beautiful
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Publié le 10 août 2024 sur Expedia
par un voyageur
Publié le 8 août 2024 sur Expedia
Great
par un voyageur
Publié le 5 août 2024 sur Expedia
par un voyageur
Publié le 5 août 2024 sur Expedia
