Ratings based on 1,558 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 14, 2024
Comment from Hotel Management
Oct. 15, 2024 by Michael Mercado, Hotel Management
Thank you for choosing The Garland for your recent visit to LA. We appreciate you taking the time to share your experience. Should your travels ever bring you back to Los Angeles, we would love to welcome you back!
by A traveller
Posted Oct. 7, 2024
The Garland room was big and spacious; very comfortable. I loved the view from the sitdown balcony and the shower was amazing. The bed was comfortable and I slept well.
The front desk staff were very friendly and courteous.
I had problems with the TV in my room. It didn't work at all the first night. The next day they fixed it but there was no sound. Once that was fixed I had a working TV for about an hour!
Comment from Hotel Management
Oct. 8, 2024 by Colton, Hotel Management
Thank you for your review. We appreciate the feedback so we may improve. We hope to see you again for another chance to exceed your expectations.
by A traveller
Posted Aug. 6, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by Michael Mercado, Hotel Management
Thank you for choosing The Garland for your recent visit to LA. We appreciate you taking the time to share your experience. Should your travels ever bring you back to Los Angeles, we would love to welcome you back!
by A traveller
Posted Aug. 5, 2024 on Expedia
Finally after 8 years of chains I go fund a place that has everything—nice rooms with balconies (ask for 7th floor ) and sparkling bathroom. But the best is the pool ( with kids’ movies nightly on outdoor screen) and very good bar food. Breakfast was good and served in a cozy setting. Now if they’d just reduce the price…
Comment from Hotel Management
Aug. 6, 2024 by Rozi, Hotel Management
Hi Donna,Thank you for choosing The Garland to host your stay! We value your feedback and appreciate your rating! Thank you again and we hope to host you again soon!Best,
by A traveller
Posted Aug. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 6, 2024 by Rozi, Hotel Management
Hi Michelle,Thank you for choosing The Garland to host your stay! We value your feedback and appreciate your rating! Thank you again and we hope to host you again soon!Best,
by A traveller
Posted Aug. 4, 2024 on Expedia
Recently stayed here while on a trip to Universal Studios, the staff and service were excellent. The hotel provides a shuttle to and from Universal Studios hourly which was so convenient. The pool area is very cute but was really full when we were there- we were able to order lunch at the pool which was really good. Our room was very cute and clean, the only downside was that the bathroom area was very small. I would stay there again!
Comment from Hotel Management
Aug. 5, 2024 by Jay , Hotel Management
Dear Crisit, Thank you for taking your time to leave us a detailed review. We appreciate your feedback, and it makes us happy to know you enjoyed your stay.
by A traveller
Posted Aug. 4, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by Rozi, Hotel Management
Hi Vicki,Thank you for choosing The Garland to host your stay! We value your feedback and appreciate your rating! Thank you again and we hope to host you again soon!Best,
by A traveller
Bad Customer service
Posted Aug. 4, 2024 on HotelsSince i walked in the lady with the Mexican lady with big cherry nail and wan we walked in she had a upset face. Like if she was bothered. Was super rude and didn't even what to help my family and i. They gave my reservation away and put us in a room with 3 kids 2 male adult. I loved coming here with my family and friends. I guess no more
Comment from Hotel Management
Aug. 8, 2024 by Colton, Hotel Management
Thank you for your review. We are sorry to hear your stay was less than exceptional stay. We will speak with our team regarding the issues mentioned to ensure something like this doesn't happen again in the future. We hope you give us a second chance so we can show you what The Garland is truly all about.
by A traveller
Posted Aug. 4, 2024 on Expedia
The Garland was perfect for my family of 5! It reminded us of classic Hollywood and provided many subtle amenities helping to make our stay exceptional! We will return and highly recommend to friends and family!
Comment from Hotel Management
Aug. 4, 2024 by Colton, Hotel Management
Thank you for your review. We appreciate the feedback and look forward to seeing you for any future stay.
by A traveller
Perfect for family stay
Posted Aug. 3, 2024 on HotelsComment from Hotel Management
Aug. 3, 2024 by Jay , Hotel Management
Ms. Jenny thank you for taking time out of your day to leave us a review and thank you for choosing to stay with us.
