Ratings based on 946 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 26, 2024 on Hotels
Comment from Hotel Management
Mar. 27, 2024 by Customer Service, Hotel Management
Thanks for the amazing rating, Jenna!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Mosaic Hotel!
by A traveller
Posted Mar. 26, 2024 on Expedia
I was recovering here for surgery and two of the the nights I was there , kids were telling giggling and ringing all of our doorbells at 3am - mine included. I told front desk immediately both times but nothing was done.
I also requested an extra blanket and my request was completely ignored.
Location was absolutely a perfect location to my drs so that was great;
hotel service and a respectful quiet policy was extremely disappointing
Comment from Hotel Management
Mar. 27, 2024 by Customer Service, Hotel Management
Rebecca, it is unfortunate to hear about the disturbances you experienced during the night and your need for additional comfort that was not addressed promptly. Your concerns have been noted and will be used to ensure such instances are managed more efficiently in the future. It's pleasing, however, to hear that our location was convenient for your needs. We hope you'll give us a chance to provide better service in the future.
by A traveller
Posted Mar. 26, 2024 on Hotels
Comment from Hotel Management
Mar. 27, 2024 by Customer Service, Hotel Management
Jenna, thank you for choosing Mosaic Hotel and providing a fantastic rating. It's delightful to know your stay met your expectations. We hope to welcome you back soon for another excellent experience.
by A traveller
Posted Mar. 22, 2024 on Expedia
The room is too small for two beds
Comment from Hotel Management
Mar. 23, 2024 by Customer Service, Hotel Management
Lucy, thank you for taking the time to leave a review. We understand that the size of the room wasn't as spacious as you expected. We strive to maintain a variety of room layouts to cater to different needs, and this feedback proves valuable in future improvements. Thanks again for your comments.
by A traveller
Posted Mar. 20, 2024 on Expedia
Comment from Hotel Management
Apr. 10, 2024 by Customer Service, Hotel Management
Thank you for the excellent rating, Kristina!Our goal is to go above and beyond to ensure our guests have a memorable experience at Mosaic Hotel! We look forward to hosting you again soon.
by A traveller
Posted Mar. 20, 2024 on Expedia
Comment from Hotel Management
Apr. 9, 2024 by Customer Service, Hotel Management
Rhonda, it's wonderful to see your top score for Mosaic Hotel! We are glad to hear you had a great experience. Our team is always on hand to ensure your stay is memorable and we can't wait to welcome you back on your next visit.
by A traveller
Posted Mar. 20, 2024 on Hotels
Comment from Hotel Management
Mar. 21, 2024 by Customer Service, Hotel Management
Andrew, thank you for the perfect score! We're thrilled to learn that you had an exceptional experience at Mosaic Hotel. We hope to welcome you back soon for another enjoyable stay.
by A traveller
Posted Mar. 8, 2024 on Expedia
Comment from Hotel Management
Mar. 28, 2024 by Customer Service, Hotel Management
Darren, it's disheartening to see that your experience didn't meet expectations. Rest assured, we're dedicated to continual improvement and your feedback is crucial in this process. We hope for the chance to exceed your expectations during a future stay.
by A traveller
Posted Mar. 6, 2024 on Expedia
Wonderful location. Quiet and clean. Front staff very friendly. Rooms well appointed. Great value
Comment from Hotel Management
Mar. 6, 2024 by Customer Service, Hotel Management
Paul, we're delighted to hear you enjoyed your stay at Mosaic Hotel, especially our advantageous location, pristine premises, and approachable team members at the front desk. It's great to know that our well-prepared rooms and the value we offer met your expectations. We can't wait to serve you again in the future.
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Customer Service, Hotel Management
Thank you for the wonderful rating, Wade!It's fantastic you enjoyed your time at Mosaic Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
