Avis The Surfrider Malibu

Hi Laurence, I am so sorry to read this. We take so much pride in the hospitality we provide and in our California Beach House. We always strive to improve and deliver the most amazing Malibu experience. We are all in the business of hospitality because we truly care about making people happy and we are saddened to hear that you are not. In regards to your concerns that we are not directly on the sand, we do not hide the fact that we are across the street from the beach. It is stated on our website in the very first sentence, on all other booking platforms and even our actual address states we are located on the PCH, clearly showing on the map. When we spoke to your assistant, multiple times, we made it very clear that we were not located on the sand, but rather directly across the road, facing the ocean and sand. I apologize that was not relayed to you and that you were unable to check our website. It feels unreasonable to give us such a harsh review regarding something we do not claim to be. That said, we did our absolute best to still make your Malibu experience wonderful, by providing an early check in, scheduling multiple surf lessons for your son, offering to personally walk you across the street and get you set up on the beach with our complimentary beach umbrellas, towels, SUPs and even offering to deliver you food & drinks to the sand. We were really excited to have you with us and genuinely believe that, had you given us the opportunity to give you The Surfrider experience and not decided to stay elsewhere after arriving, you would have had a fabulous few days. We will absolutely take your feedback onboard and do everything in our power to ensure we manage expectations regarding the sand in the future. We truly hope you enjoyed your Malibu time, regardless. Warmly, Team Surfrider

Thank you so so so so much for taking the time to leave us such a fabulous review. We are so thrilled and so happy that you had such a wonderful time at The Surfrider Beach House!

Thank you for your beautiful review. We are so happy to hear that you enjoyed your time with us. We hope to see you again soon!

Hi Brad - It is disappointing to hear that the resolutions discussed at the end of your stay did not meet your expectations. We deeply apologize that our service fell short of the experience you had hoped for as our guests' experience is our top priority here at The Surfrider. When you met with our General Manager who was able to refund a portion of your stay when you left early it seemed as though all issues had been resolved. Again, we wish that if you had still felt this way during your checkout our team would have been made aware in hopes of ensuring you left feeling well taken care of. - Arielle & Team

Hi Darren - Thank you so much for leaving this review! It was so great having you here with us at The Surfrider and we hope to see you soon! Cheers,

Hi Michael - Thank you for taking the time to leave this review. We wish that any issues were brought to our attention during your stay so that we could do our best to resolve them. We truly hope to see you again here in Malibu.Cheers,

Hi Rhys - We are so glad to see that you enjoyed your stay with us here at The Surfrider! We hope to see you on your next trip to Malibu!

Hi Judi - We are so happy to see that you enjoyed your stay with us here at The Surfrider and we hope to see you on your next visit to Malibu! Cheers,

Hi Milton - We appreciate you taking the time to leave this review. Service and guest experience are our top priority here at The Surfrider and we are disappointed to hear that it was not up to your standards. We hope to make it up to you in the future.Cheers,Team Surfrider

Hi Rob - Thank you for taking the time to leave us this feedback. Our staff truly loved having you here with us and we are so glad that you love our Roof Deck as much as we do! We understand that in our boutique setting the pitter patter can be heard in different spaces and hope that we get the chance to host you again here in Malibu! Cheers,Team Surfrider