Note fondée sur 3 039 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Dominique, Thank you for choosing The Westin Los Angeles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Joseph UhlGeneral Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
Emplacement très proche de l’aéroport
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Dear Robert, Thank you for taking the time to post a review. We are glad to know you loved our ideal location close to the airport. However, we are sorry if we missed meeting some of your expectations. We appreciate your feedback and hope to see you again on your future visit to the area. Be Well, Mark Goldrup,General Manager
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par General Manager, Gestion de l’hôtel
Dear Stephane, Thank you for taking the time to rate your experience at The Westin Los Angeles Airport. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the Los Angeles area. Be Well, Mark Goldrup,General Manager
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Très chic hôtel,
Le sèche cheveux ne marchait, et la pression de la douche était déréglé, il manquait un micro onde.
Sinon très beau séjour passé.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Ayat, Thank you for sharing feedback regarding your recent stay at The Westin Los Angeles Airport. While we are glad you liked our intuitively designed property, we are disappointed to learn about your experience as our focus is on giving each guest an optimal and seamless visit. We have addressed your concerns with our associates as we are always looking for ways to enhance our guest services. Thank you again for your business, and we hope to have an opportunity to provide you with the exceptional experience for which we are known.Be Well, Mark Goldrup,General Manager
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Tanya, Thank you for taking the time to rate your visit. We are glad your stay overall was pleasant, but we want it to be perfect. Our focus is on exceeding the expectations of our guests, and we apologize for not doing so during your time with us. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you to the enriching stay you deserve.Be Well, Mark Goldrup,General Manager
par un voyageur
Publié le 2 déc. 2023 sur Hotels
Travaux, bruyant, pas de salle de sport, même pas de café disponible.
Commentaires de Gestion de l’hôtel
6 déc. 2023 par GENERAL MANAGER, Gestion de l’hôtel
Dear Ulas, Thank you for your review and for letting us know you enjoyed your overall stay. We are grateful for each of your comments as we continually strive to strengthen our guest experience. It was a pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Be Well, Mark Goldrup,General Manager
par un voyageur
Publié le 24 nov. 2023 sur Expedia
They overbooked…
Commentaires de Gestion de l’hôtel
25 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Mr. Arteau, Thank you for choosing us and for your constructive comments. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought this specific concern to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Be Well, Mark Goldrup
par un voyageur
Amélioration des taies et des couettes
Publié le 1 nov. 2023 sur Hotelsle séjour s'est bien passé mais un point d'amélioration des taies d'oreillers étaient trop rigide pas assez souple.
La couette pas assez large.
Commentaires de Gestion de l’hôtel
3 nov. 2023 par GENERAL MANAGER, Gestion de l’hôtel
Dear Roselyn, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Los Angeles Airport. It is always great to learn we enhanced someone’s visit by providing a memorable stay. Thank you once more for the helpful feedback about your room; we always appreciate knowing what our guests enjoy and the things they would change. Thank you again for taking the time to tell us about your stay, and we hope to welcome you back soon.Be Well, Mark Goldrup,General Manager
par un voyageur
Publié le 9 oct. 2023 sur Expedia
A noisy strike started at 5am and it was impossible to sleep !!
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Cesar, Gestion de l’hôtel
Thank you for your feedback. We will be addressing your concerns.
par un voyageur
Publié le 2 oct. 2023 sur Expedia
It’s good airport hôtel
Commentaires de Gestion de l’hôtel
3 oct. 2023 par General Manager , Gestion de l’hôtel
Dear Ms. Edouard, Thank you for choosing The Westin Los Angeles Airport and sharing your experience. We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Be Well, Mark GoldrupGeneral Manager
