Note fondée sur 682 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par MG, Gestion de l’hôtel
Dear Guest,Thank you for the perfect rating! We're delighted you had a great experience. We look forward to your next visit!Regards,Hotel Team Management
par un voyageur
Publié le 26 août 2024 sur Hotels
Propre
Pratique d’accès à Hollywood
Service assez rapide
Petit bémol sur le parking : 60$ par nuit j’avais pourtant compris que c’était gratuit par le voiturier
Quelle surprise au Check out
Commentaires de Gestion de l’hôtel
27 août 2024 par David, Gestion de l’hôtel
Dear Elodie,We are thrilled that you enjoyed your stay overall and our apologies regarding the valet pricing and communication. We will touch base with Valet to ensure they are up to date on all overnight and day use parking rates to ensure it's communicated effectively. We hope to see you again soon and thank you for choosing us!
par un voyageur de Montreal
Publié le 29 sept. 2023 sur Expedia
Bel hôtel, bien situé pour les transports en Metro o autobus. Quelques bons restos pas trop loin. Belle chambre et bel aménagement de terrasse sur le toit.
Commentaires de Gestion de l’hôtel
30 sept. 2023 par David, Gestion de l’hôtel
Dear Johanne,Thank you for your kind words and we are thrilled you enjoyed the hotel as well as the location. We hope your travels bring you this way again soon! Safe travels and thank you for choosing us!
par un voyageur
Publié le 24 juill. 2022 sur Expedia
Très bel hôtel, central dans hollywood. Très bruyant comme site. Dans fêtes ont lieu toute la nuit autour.
Commentaires de Gestion de l’hôtel
28 juill. 2022 par Ignacio Daponte - Complex Director of Operations, Gestion de l’hôtel
Thank you for your feedback. We appreciate you staying with us.
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Excelente opción
Commentaires de Gestion de l’hôtel
18 oct. 2024 par MG, Gestion de l’hôtel
Dear Guest,Thank you for the perfect rating! We're thrilled you enjoyed your stay and look forward to welcoming you back again soon!Regards,Hotel Team Management
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Room was luxurious
Staff was nice but being a Hyatt member, i would've paid more per night so i didnt use the membership.When i asked if i could price match, the staff said no because my search on expedia included my minor child and Hyatt includes my child as an adult. So it was cheaper to book through the 3rd party website and I lost all those membership points.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Avi, Gestion de l’hôtel
Hello Jessica,Thank you for staying with us recently and for sharing feedback. The member rates are a little higher than 3rd party bookings due to the point award associated with them. We are happy you enjoyed your stay and our apologies for any confusion regarding the rate plans.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Excellent property. Only complaint is the valet offered to charge my car overnight, but didnt.
Shower pressure was strong. Room was clean and staff was welcoming.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par MG, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad you enjoyed your stay and appreciate your comments. We’ll look into the valet issue to ensure it’s addressed. We hope to welcome you back soon!Regards,Hotel Team Management
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 oct. 2024 par MG, Gestion de l’hôtel
Dear Guest,Thank you so much for your kind words! We're thrilled you enjoyed your stay and hope to welcome you back soon!Regards,Hotel Team Management
par un voyageur
Satisfied but not impressed.
Publié le 12 oct. 2024 sur HotelsIt was a disappointment that there was no fridge or microwave.
It was hard to find a trash can outside of the room.
They insisted on pushing their own luggage carts so our things waited in the lobby a bit. And we had to call someone to bring it back down.
It's pet friendly...but there's no place for them to do their business.
The valet was very convenient. The location made getting to universal very easy.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par MG, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re glad you found the valet convenient and enjoyed our location. We apologize for the issues with the fridge, trash cans, and luggage assistance, and we appreciate your suggestions about pet areas. We hope to improve your experience in the future!Regards,Hotel Team Management
par un voyageur
Publié le 11 oct. 2024 sur Expedia
We showed up and their software system were down, impossible to check in. Waited for 30mn and left because they were not able to give a timeframe... the manager Mary-Ann first lied saying they were able to do the check in.... Just talked to the supervisor and she admitted the check in was impossible... but still refuse to refund us! Management is extremely bad!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par MG, Gestion de l’hôtel
Dear Guest,I’m really sorry to hear about your experience. It’s frustrating when check-in issues occur, especially with communication. We take this feedback seriously and will address it with our team to improve our service. Thank you for bringing this to our attention.Regards,Hotel Team Management
