Note fondée sur 210 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Valerie,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Bad service
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Daniel,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Manager, Gestion de l’hôtel
Hello D'Andre,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues and improve our services for future guests.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Overall a good hotel but needed to be kept more with cleanliness. The bedsheets had stains.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Amy,Thank you for taking the time to share your feedback with us. We appreciate your comments and will address this with our housekeeping team to ensure a higher standard of cleanliness going forward. Your input helps us improve our services for future guests to enjoy a more pleasant stay.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jose Haroldo,We're sorry to hear that your stay did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We strive to provide all our guests with a pleasant experience and would appreciate the opportunity to make things right for you.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Staff was nice clean room convenient spot. Only thing is parking and our tv was a little messed up but it wasn't enough to complain. Room was comfy actually better then I expected.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Lucy,We appreciate your feedback on our staff, room cleanliness, and convenient location. We apologize for any inconvenience you experienced with parking and the TV but are glad to hear you found the room comfortable. We hope to welcome you back for another pleasant stay.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Worst experience reserving a room ever. I reserved room through Expedia, I show up to hotel and they tell me they overbooked the hotel and did not have a room for me. Now, I have no money because Expedia charged me and I am left sleeping in my car. Horrible job by Travelodge and Expedia.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Carlos,Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered during your reservation process. We understand how frustrating it can be to arrive at a hotel only to find that your room is unavailable, especially after securing a booking through a third-party service like Expedia. While we strive to provide a seamless experience for all our guests, circumstances such as overbookings can occasionally occur, often beyond our control. We appreciate your feedback and encourage you to reach out to their customer service team for assistance, as they may be able to help resolve any issues related to your reservation.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Great place just the parking was a little tight. But overall it was amazing
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Hello Michelle,Thank you for your feedback! We are glad you enjoyed your stay overall. Your comment regarding the parking situation has been noted for our future improvements. We appreciate your stay and hope to welcome you back soon.
par un voyageur
Publié le 20 sept. 2024
They didn’t hold bags, so we had to sit in the lobby for an hour. The lady was nice enough to let us check in early but our flight to go home wasn't until 8pm, so we had to go directly to the airport and wait there for 8 hours. i never had a hotel not hold my bags. This was extremely inconvenient for my family and I. This wasn't mentioned in the description, had I known I would have taken my money somewhere else. The cover underneath the sheets was very stained and needed replaced, our room smelled of smoke and the floors were so dirty it would turn our socks black.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Araceli Martinez,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for improvement. Please contact our management team for any further assistance regarding your concerns. Thank you for choosing to stay with us.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Not bad for the price!
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Vivian,We're pleased to hear you found value in your stay with us. Your feedback is appreciated as we continue to enhance our guest experience. We hope to welcome you back in the future for another enjoyable stay.
