Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
par un voyageur
Belle expérience
Publié le 24 avr. 2024 sur HotelsNous sommes restés qu’une nuit. La chambre est propre’ le lit confortable.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We're pleased to hear that you found our room clean and bed comfortable. We strive to maintain high standards of cleanliness and comfort for our guests. We hope to welcome you back soon.
par un voyageur
Publié le 28 févr. 2023 sur Expedia
It is close to the highway 605 which is easy to travel around . The join around the bathtub has mole growing and it can be cleaned with Javel . (since every where else is clean and the room was newly re-done). No drinking hot water in the room to make tea nor coffee.
Commentaires de Gestion de l’hôtel
28 févr. 2023 par Sophia CSR, Gestion de l’hôtel
Hi Yu-Wel,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our services. Please accept our apologies for the issues you faced. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 8 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2019 par Customer Care Team, Gestion de l’hôtel
Dear Hajar, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
par un voyageur
Hôtel très accueillent
Publié le 4 avr. 2019 sur HotelsLe séjour s'est bien passé. Le personnel est accueillant et serviable. Le seul soucis serait peut-être le bruit de la rue, la fenêtre et la porte n'isolent pas des bruit extérieurs. Il y a un frigo, mais il n'y a pas de cintres pour accrocher les vêtements. Le lit est de très bonne qualité. La chambre est propre.
Commentaires de Gestion de l’hôtel
5 avr. 2019 par ray, Gestion de l’hôtel
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
par un voyageur
Publié le 4 déc. 2024
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Gabriel,Your 5/5 rating is much appreciated and serves as a great motivator for our team. We're committed to maintaining high standards and look forward to the opportunity to welcome you back for another excellent stay.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Room smelled bad
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The walls were paper thin, the next door neighbor had their tv playing almost all night, we could hear everything. It was unfortunate as we checked in at 12, coming from Seattle , Washington, we were tired!
Then the bathroom was a bit dirty. There was women hairs on the sink and bathtub.
To finish it off, the husband was the person to check us out. He was rude. He threw my ID at the hole where the check in/out window was and the pen for me to sign. That was very annoying. Other than that, the Inn itself wasn’t that bad. You get what you for.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jose,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
